DC Pensions Operations Leader — Drive Excellence & Growth

Alexander Lloyd; Reading; On-site; GBP 70,000 - 90,000; Full time

Job summary

Alexander Lloyd is seeking an experienced DC Pensions Operations Manager to lead a Defined Contribution (DC) member administration team in Reading. The role focuses on delivering high-quality, efficient and compliant services while guiding performance and helping develop staff and processes.

You will report to the Head of DC Administration and be involved in client engagement, tender responses and strategic initiatives to enhance operations and profitability.

Qualifications

• Extensive experience within Defined Contribution (DC) pensions administration.
• Proven track record of managing and developing administration teams.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead and develop a specialist DC administration team
• Drive quality assurance initiatives and service improvements
• Manage complaints and ensure effective resolution processes
• Mentor and support Administration Managers and Deputy Managers
• Oversee resource planning, recruitment, performance management and employee development
• Ensure compliance with pension legislation, governance requirements and internal quality standards
• Support client relationship management and attend client meetings where required
• Contribute to new business activities, including tender responses and client presentations
• Identify opportunities to improve operational processes, systems and efficiencies
• Support strategic business change projects and implementation of new ways of working
• Build strong relationships with stakeholders across the wider business

Skills

DC pensions administration

People management

Client relationship management

Quality assurance

Leadership

Stakeholder management

Business development involvement

Job description

Alexander Lloyd is seeking an experienced DC Pensions Operations Manager to lead a Defined Contribution (DC) member administration team in Reading. The role focuses on delivering high-quality, efficient and compliant services while guiding performance and helping develop staff and processes.

You will report to the Head of DC Administration and be involved in client engagement, tender responses and strategic initiatives to enhance operations and profitability.