Hybrid DC Operations Lead - Pensions (London)

Alexander Lloyd; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Alexander Lloyd is partnering with a high-profile pensions organisation in London to recruit a DC Operations Manager to lead the DC operations team and drive accurate delivery of member outcomes with strong governance.

The role blends leadership, supplier management, and strategic input, offering significant scope to shape administration services and career development. Hybrid role with 2 days per week in the London office.

Qualifications

• Proven DC pensions administration experience.
• Strong knowledge of pensions legislation and regulatory requirements.
• Experience mentoring or managing staff ready for leadership.

Responsibilities

• Lead and develop a small DC Operations team.
• Manage relationships with outsourced administration providers.
• Act as escalation point for complex casework and complaints.
• Monitor service standards, controls and compliance.
• Drive process improvements and efficiencies in DC function.
• Participate in business projects, change initiatives and system testing.

Skills

DC pensions

Leadership

Stakeholder mgmt

Regulatory knowledge

Job description

Alexander Lloyd is partnering with a high-profile pensions organisation in London to recruit a DC Operations Manager to lead the DC operations team and drive accurate delivery of member outcomes with strong governance.

The role blends leadership, supplier management, and strategic input, offering significant scope to shape administration services and career development. Hybrid role with 2 days per week in the London office.