DC Pensions Operations Lead

IDEX Consulting Ltd; Slough; On-site; GBP 70,000 - 90,000; Full time

Job summary

IDEX Consulting Ltd is seeking a Pensions Operations Manager – Defined Contribution (DC) for the DC Master Trust environment based in Reading. The role requires strategic leadership of a Member Administration team, delivering high-quality pensions administration services and regulatory compliance.

You will drive service quality, coach managers, oversee governance, and work with clients and stakeholders to implement process improvements and new initiatives.

Qualifications

• Extensive DC pensions administration experience.
• Proven pensions operations/administration management experience.
• Strong people management and leadership skills.
• Excellent technical knowledge of DC administration.
• Good understanding of DC scheme governance and compliance.
• Strong client and stakeholder management skills.
• Knowledge of DC Master Trust governance would be beneficial but not essential.
• APMI is desirable, although candidates qualified by experience will also be considered.

Responsibilities

• Lead, manage and develop DC pension administration teams
• Drive service quality, operational efficiency and continuous improvement
• Oversee quality assurance, complaints and complex DC administration
• Coach and develop managers and their teams
• Manage performance, recruitment and people-related matters
• Improve processes, systems and ways of working
• Support client relationships and stakeholder meetings
• Contribute to new business and wider change initiatives

Skills

DC pensions administration

Pensions operations management

People management

DC administration knowledge

DC governance & compliance

Client & stakeholder management

Master Trust governance

APMI desirable

Job description

IDEX Consulting Ltd is seeking a Pensions Operations Manager – Defined Contribution (DC) for the DC Master Trust environment based in Reading. The role requires strategic leadership of a Member Administration team, delivering high-quality pensions administration services and regulatory compliance.

You will drive service quality, coach managers, oversee governance, and work with clients and stakeholders to implement process improvements and new initiatives.