Day Front Desk Host – Multilingual Guest Experience

The Imperial London Hotels Limited; Greater London; In loco; GBP 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday allowance

Training academy

Uniform dry-cleaning

Pension

Discounts

Descrizione del lavoro

The Imperial London Hotels Limited in London seeks a warm and welcoming Day Receptionist to join the Front Office team. You will manage guest check-in/check-out, reservations, and promotions while delivering an authentic London experience.

This maternity cover role is 40 hours per week, across a 5-out-of-7 rota, based at the President Hotel in Bloomsbury. Training and career development are provided within a supportive team.

Competenze

• 1 year of front office reception experience in the hotel industry.
• Strong customer service orientation.
• Proficiency in English with multilingual capabilities.
• Ability to work in a fast-paced environment with flexible shifts.
• Basic IT skills: Outlook, email etiquette, printing, scanning, and filing.
• Familiarity with OPERA (PMS) is advantageous.

Mansioni

• Manage guest check-in and check-out.
• Handle room reservations and amendments/cancellations.
• Promote the 1837 Guest Loyalty Programme.
• Demonstrate knowledge of hotel services and local attractions.

Conoscenze

Front desk experience

Customer service

English proficiency

Team player

Multilingual

Strumenti

OPERA PMS

Microsoft Outlook

Descrizione del lavoro

The Imperial London Hotels Limited in London seeks a warm and welcoming Day Receptionist to join the Front Office team. You will manage guest check-in/check-out, reservations, and promotions while delivering an authentic London experience.

This maternity cover role is 40 hours per week, across a 5-out-of-7 rota, based at the President Hotel in Bloomsbury. Training and career development are provided within a supportive team.