Reception Supervisor - Lead Guest Experience in London Hotel

The Imperial London Hotels Limited; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

28 Days Holiday pro-rata increasing to

Free meals on duty

Uniform & dry-cleaning

Workplace pension scheme

£300 Refer a Friend Scheme

Employee recognition

Job summary

The Imperial London Hotels Limited is seeking a Reception Supervisor for the Bedford Hotel in Bloomsbury, London. The role covers 40 hours per week across a seven‑day rota, focusing on front office supervision, guest service and efficient booking management.

You will lead a small team, ensure smooth check-ins, and uphold our hotel standards while supporting staff through onboarding and training. This is a hands-on hospitality leadership role in a historic central London property.

Qualifications

• Experience as Front Office Supervisor or Reception Manager in hotel industry.
• Passion for hospitality and creating memorable experiences.
• People skills: rapport with guests and internal teams.
• Excellent organisation and ability to multitask and prioritise.
• Calm under pressure and able to work independently or in a team.
• Knowledge of Microsoft tools and Opera reservations system.
• Flexibility to work mornings, evenings and weekends.

Responsibilities

• Check arrivals for the next day and manage group bookings.
• Ensure bookings are guaranteed and handle no-show/late cancellation charges as appropriate.
• Provide guidance to new staff to align with company procedures.

Skills

Front Office

Reception management

Hospitality

Communication

Opera system

Tools

Microsoft Office

Job description

The Imperial London Hotels Limited is seeking a Reception Supervisor for the Bedford Hotel in Bloomsbury, London. The role covers 40 hours per week across a seven‑day rota, focusing on front office supervision, guest service and efficient booking management.

You will lead a small team, ensure smooth check-ins, and uphold our hotel standards while supporting staff through onboarding and training. This is a hands-on hospitality leadership role in a historic central London property.