Night Front Desk Specialist — Warm Guest Experience

The Imperial London Hotels Limited; Shifnal; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 Days Holiday pro-rata

Global-discount program

Free meals on duty

Uniform & dry-cleaning

Workplace pension

Employee recognition

Job summary

Holiday Inn Bloomsbury Hotel is seeking a friendly Night Receptionist to join our Front Office team in London. You will welcome guests, check them in/out, handle reservations, and provide local recommendations, ensuring a memorable stay.

We offer structured career progression and training from day one, with opportunities across the Imperial London family of hotels. This role suits someone who thrives in a fast-paced, guest-focused environment.

Qualifications

• 1 Year of Experience as a Front Office Receptionist / Night Receptionist in the hotel industry.
• Professional proficiency in English.
• Familiarity with Microsoft Outlook.

Responsibilities

• Manage check-in and check-out for guests.
• Handle room reservations and amendments/cancellations.
• Promote the 1837 Guest Loyalty Programme and assist guests with local attractions.
• Provide expert knowledge of hotel services and local sights to guests.

Job description

Holiday Inn Bloomsbury Hotel is seeking a friendly Night Receptionist to join our Front Office team in London. You will welcome guests, check them in/out, handle reservations, and provide local recommendations, ensuring a memorable stay.

We offer structured career progression and training from day one, with opportunities across the Imperial London family of hotels. This role suits someone who thrives in a fast-paced, guest-focused environment.