Premium Guest Experience Host | Concierge for a Luxury Hotel

The Imperial London Hotels Limited; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement

Training academy

Uniform dry cleaning

Season ticket loan

Workplace pension

F&B discounts

Employee health plan

Wellbeing support

Retail discounts

Nursery care schemes

Job summary

The Imperial London Hotels Limited is seeking a warm, proactive Guest Experience Host for The Imperial Hotel in Bloomsbury, London. You will greet arrivals, assist with luggage, and guide guests through hotel facilities to ensure a seamless stay.

You will respond to guest requests with personal, polished service, coordinate with Reception, Concierge and Housekeeping, and uphold health and safety standards. This role offers generous holiday benefits and access to training programs.

Qualifications

• Experience in guest-facing or hospitality roles.
• Strong communication and interpersonal skills.
• Able to handle luggage safely and professionally.

Responsibilities

• Welcome guests with warmth and assist with luggage on arrival and departure.
• Escort guests to their rooms and introduce hotel facilities.
• Provide local knowledge and recommend transport options.
• Respond promptly to guest requests with personalized service.
• Coordinate with Reception, Concierge and Housekeeping for smooth service.

Skills

Hospitality experience

Guest service oriented

Communication skills

English proficiency

Job description

The Imperial London Hotels Limited is seeking a warm, proactive Guest Experience Host for The Imperial Hotel in Bloomsbury, London. You will greet arrivals, assist with luggage, and guide guests through hotel facilities to ensure a seamless stay.

You will respond to guest requests with personal, polished service, coordinate with Reception, Concierge and Housekeeping, and uphold health and safety standards. This role offers generous holiday benefits and access to training programs.