Day Receptionist

Imperial London Hotels; Greater London; In loco; GBP 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday allowance

Training academy

Uniform dry-cleaning

Pension

Discounts

Descrizione del lavoro

The Imperial London Hotels Limited in London seeks a warm and welcoming Day Receptionist to join the Front Office team. You will manage guest check-in/check-out, reservations, and promotions while delivering an authentic London experience.

This maternity cover role is 40 hours per week, across a 5-out-of-7 rota, based at the President Hotel in Bloomsbury. Training and career development are provided within a supportive team.

Competenze

• 1 year of front office reception experience in the hotel industry.
• Strong customer service orientation.
• Proficiency in English with multilingual capabilities.
• Ability to work in a fast-paced environment with flexible shifts.
• Basic IT skills: Outlook, email etiquette, printing, scanning, and filing.
• Familiarity with OPERA (PMS) is advantageous.

Mansioni

• Manage guest check-in and check-out.
• Handle room reservations and amendments/cancellations.
• Promote the 1837 Guest Loyalty Programme.
• Demonstrate knowledge of hotel services and local attractions.

Conoscenze

Front desk experience

Customer service

English proficiency

Team player

Multilingual

Strumenti

OPERA PMS

Microsoft Outlook

Descrizione del lavoro

Role: Day Receptionist at President Hotel

Hours: 40 hours (5 out of 7 days weekly rota) - Month Maternity Cover Until August 2027

About Us

Imperial London Hotels has been welcoming guests to the heart of Bloomsbury for nearly 200 years. Today, we operate a portfolio of hotels, restaurants, bars and event spaces, including the newly reopened The Imperial Hotel and the Royal National, the UK's largest hotel. The business continues to evolve, invest and grow, creating exciting opportunities for talented individuals to make a genuine impact. We are currently recruiting for a Day Receptionist based in the heart of Bloomsbury to join our vibrant and multi-cultural team.

About The Role

We’re looking for a warm and welcoming Day Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.

Why Join Us?

This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very center of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment, and charm.

What We’re Looking For

• 1 Year of Experience as a Front Office Receptionist in the hotel industry


• A natural flair for customer service


• Positive and caring personality


• Problem-solving abilities


• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends


• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing


• Professional proficiency in English


• Team-oriented attitude


• Happy to work in a fast-paced environment


• Proficiency in multiple languages


• Proficiency in OPERA (PMS System)

What You Will Get In Return

• 28 days holiday, rising to 33 with length of service (including bank holidays).


• Access to ILH Training Academy programmes, apprenticeships and supported study


• Holiday Purchase Scheme


• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning


• Interest‑free Season Ticket Loan


• Workplace Pension


• Team member flat rate and 50% friends and family hotel discount


• 50% discount across ILH F&B outlets


• Discounted drinks at Blooms Café


• Employee‑funded Health Cash Plan


• Local Bloomsbury discounts


• Early Pay access


• Shopping discounts with selected retailers


• Salary sacrifice schemes including nursery care, cycle to work, and technology


• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme