Database Support Engineer | ITIL & SLA Focus

System C; Queen's Island; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading health software provider in the UK seeks a Database Support Engineer, internally known as Application Support Analyst. The role includes managing customer issues, troubleshooting software applications, and collaborating across various teams. The ideal candidate should possess strong SQL skills, effective communication abilities, and experience with ITIL frameworks. This position offers an opportunity to support significant health technology while enhancing customer relations and technical documentation.

Qualifications

• Experience in providing remote support for software applications.
• Ability to troubleshoot application-related tickets in line with SLAs.
• Knowledge of JSON/XML payloads and Microsoft SQL Administration.

Responsibilities

• Manage customer issues using the ITSM tool, JIRA.
• Investigate incidents related to products requiring SQL analysis.
• Author knowledgebase articles and maintain technical documentation.

Skills

Remote support for software applications

Application triage and troubleshooting

Knowledge of JSON/XML for APIs

Microsoft SQL Database Administration

Technical operations troubleshooting

Effective communication skills

Education

ITIL Foundation qualification

Tools

Microsoft SQL Server

JIRA

Confluence

Job description

A leading health software provider in the UK seeks a Database Support Engineer, internally known as Application Support Analyst. The role includes managing customer issues, troubleshooting software applications, and collaborating across various teams. The ideal candidate should possess strong SQL skills, effective communication abilities, and experience with ITIL frameworks. This position offers an opportunity to support significant health technology while enhancing customer relations and technical documentation.