Data Solutions Engineer

Trustpilot; City of Westminster; On-site; GBP 45,000 - 60,000; Full time

Job summary

A high-growth data solutions company in the City of Westminster is looking for a Solutions Engineer to help build and scale their data solutions business. The ideal candidate will manage client data trials, act as a technical advisor, and lead the onboarding process. Candidates should have experience in client-facing technical roles, strong problem-solving skills, and proficiency in SQL. This role offers a competitive salary and a flexible working environment.

Benefits

Flexible working options

Competitive compensation package + bonus

25 days holiday, increasing after 2 years

Two paid volunteering days a year

Rich learning and development opportunities

Pension and life insurance

Health cash plan and online GP access

Full access to Headspace

Paid parental leave

Season ticket loan and cycle-to-work scheme

Central office location with amenities

Regular company events and activities

Access to discounts on various services

Qualifications

• Prior experience in a client-facing technical role such as Solutions Engineer or Sales Engineer.
• Experience with complex technical questionnaires is highly desirable.
• Excellent communication skills for technical and non-technical audiences.

Responsibilities

• Manage and execute client data trials, creating custom data sets.
• Serve as the technical advisor for data products and platforms.
• Responsible for technical onboarding of new clients.
• Lead the completion of complex Due Diligence Questionnaires.

Skills

Client-facing technical expertise

Communication

Problem-solving

Proficiency in SQL

Understanding of APIs

Tools

Microsoft Office

Thinkcell for trial reports

Python

Job description

Overview

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We're looking for a Solutions Engineer to join our new Data Solutions team. This is a pivotal opportunity to help build and scale Trustpilot's data solutions business from the ground up. You'll act as the technical backbone of the commercial team, providing the analysis, insight, and hands-on support that moves deals forward. The role calls for someone who is proactive, analytical, and technically fluent, with the drive to work independently while also aligning and coordinating stakeholders. As the bridge between our clients\' technical requirements and our data capabilities, you\'ll ensure seamless integration, solve complex challenges, and play a key role in shaping our 0-1 journey.

What you\'ll be doing

• Run Data Trials: You will manage and execute client data trials, creating custom back-testing data sets and sample reports to showcase the value of our solutions. You\'ll also provide in-depth company analysis and answer technical questions to help prospects understand how our data can solve their specific business challenges.
• Act as a Technical Advisor: You\'ll serve as the go-to expert for our data products and platforms, articulating our value proposition to both technical and non-technical audiences. You\'ll stay updated on new features and product updates to communicate our capabilities.
• Facilitate Onboarding: You\'ll be responsible for the technical onboarding of new clients, guiding them through API documentation, troubleshooting integration issues, and ensuring a seamless transition. You\'ll also introduce and onboard clients to our internal platforms.
• Own the DDQ Process: You\'ll lead the completion of complex Due Diligence Questionnaires (DDQs). This involves collaborating closely with our Legal, Security, and Engineering teams to provide accurate and detailed information about our data coverage, security protocols, and privacy policies.

Experience & Skills

• Experience: You have prior experience in a client-facing technical role such as a Solutions Engineer, Sales Engineer, or Technical Account Manager. Experience with DDQs or similar complex technical questionnaires is highly desirable.
• Technical Skills: You have a solid understanding of Microsoft Office, APIs and data integration, proficiency in SQL. Python is a significant plus. Experience with Thinkcell to help build trial reports.
• Communication: You are an excellent communicator, capable of translating complex technical concepts into clear, concise language. You can build strong relationships with clients and collaborate effectively with internal teams to project manage and drive speed.
• Problem-Solving: You are a proactive, detail-oriented problem solver who can independently manage multiple projects and deliver results.
• You: You\'re excited by early stage environments that are fast paced with high growth potential. You thrive when things are uncertain and have executed in environments previously where independent and proactive decision making is valued/required.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We\'re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don\'t feel you meet all the requirements, we\'d still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we\'re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We\'re driven by connection. It\'s at the heart of what we do. Our culture keeps things fresh -- it\'s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we\'re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We\'re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you -- we give you the autonomy to shape a career you can be proud of. If you\'re ready to grow, let\'s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Benefits

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career