Senior Workforce Planning & Forecasting Lead

Capita; Manchester; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

23 days holiday

Volunteer day

Pension

Life assurance

Cycle to work

Maternity leave

Adoption leave

Shared parental leave

Paternity pay

Job summary

Capita is seeking a Senior Workforce Planning Analyst to drive forecasting, capacity planning and workforce modelling. This remote role requires occasional travel to the Manchester office for meetings.

You will turn complex data into actionable recommendations, supporting operational performance and growth initiatives across functions. You’ll partner with Operations, Finance, Commercial, HR and Transformation to review plans, challenge assumptions and improve planning tools and data quality

Qualifications

• Significant experience in Workforce Management or Workforce Planning.
• Strong forecasting, capacity planning and modelling experience.
• Advanced Excel and data modelling skills; scenario models and planning assumptions.
• Excellent analytical and problem-solving abilities with data interpretation.
• Clear communication and stakeholder management, presenting to senior staff.
• Knowledge of workforce management principles and resource optimisation.

Responsibilities

• Develop short, medium and long-term demand forecasts from trends, behaviour and transformations.
• Build workforce capacity plans translating forecasts into staffing requirements and recruitment plans.
• Create scenario models to test volumes, efficiencies and growth.
• Produce clear workforce insights and executive-level reporting to support decisions.
• Collaborate with Operations, Finance, Commercial, HR and Transformation to review plans and challenge assumptions.
• Improve tools, processes and data quality through automation and new technologies.

Skills

Workforce planning

Forecasting

Excel modelling

Data modelling

Stakeholder management

Communication

Analytical problemsolving

Tools

Power BI

Sigma

Snowflake

Job description

Capita is seeking a Senior Workforce Planning Analyst to drive forecasting, capacity planning and workforce modelling. This remote role requires occasional travel to the Manchester office for meetings.

You will turn complex data into actionable recommendations, supporting operational performance and growth initiatives across functions. You’ll partner with Operations, Finance, Commercial, HR and Transformation to review plans, challenge assumptions and improve planning tools and data quality