Workforce Management Lead

Pets at Home; England; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Pets at Home is seeking a Workforce Management Lead to shape how we plan, deploy and optimise our workforce across Retail. The role is hybrid, based in Support Office and Pet Care Centres, and focuses on data-driven planning, productivity improvements and stakeholder collaboration.

You will develop forecasting models, lead scheduling principles and drive the adoption of workforce tech (Rotageek) to enhance colleague experience and retail performance.

Qualifications

• Experience in Workforce Management, Resource Planning or Labour Optimisation within a fast-paced retail or similar environment.
• Strong forecasting, scheduling or resource planning experience.
• Advanced analytical skills with Excel/Power BI or equivalent tools.
• Track record of delivering measurable productivity improvements.
• Excellent stakeholder management and cross-team influence.

Responsibilities

• Developing workforce planning and forecasting models that support customer demand and trading patterns.
• Identifying opportunities to improve productivity and labour efficiency through data-led insights.
• Establishing workforce planning and scheduling principles balancing customer needs and colleague experience.
• Leading the optimisation of workforce management technology (Rotageek and future solutions).
• Supporting business cases, change initiatives and projects with workforce planning expertise.
• Creating dashboards and reports using Excel and Power BI to translate data into actionable recommendations.

Skills

Workforce forecasting

Scheduling

Analytical thinking

Stakeholder management

Operational excellence

Education

Lean Six Sigma certification

Tools

Rotageek

Excel

Power BI

Job description

Workforce Management Lead

Hybrid, Support Office / Pet Care Centres

Are you passionate about using data, insight and technology to make a real difference to colleagues and customers? We're looking for a Workforce Management Lead to help shape how we plan, deploy and optimise our workforce across our Retail business.

About the role

This is an exciting opportunity to lead workforce planning and labour productivity initiatives, ensuring we have the right colleague capacity in the right place at the right time. You'll work closely with teams across Retail Operations, Finance, People, Digital Operations and Operational Excellence, helping to improve colleague experience, operational performance and productivity.

What you'll be doing

• Developing workforce planning and forecasting models that support customer demand and trading patterns.
• Identifying opportunities to improve productivity and labour efficiency through data-led insights.
• Establishing workforce planning and scheduling principles that balance customer needs, colleague experience and operational requirements.
• Leading the optimisation of workforce management technology, including Rotageek and future workforce solutions.
• Supporting business cases, change initiatives and operational projects with workforce planning expertise.
• Creating meaningful dashboards and reports using tools such as Excel and Power BI, translating data into actionable recommendations.

What we're looking for

• Experience within Workforce Management, Resource Planning, Labour Optimisation, Operational Excellence or a similar field.
• Strong workforce forecasting, scheduling or resource planning experience within a fast-paced environment.
• Advanced analytical skills with experience using Excel, Power BI or equivalent reporting tools.
• A track record of delivering measurable productivity or efficiency improvements.
• Excellent stakeholder management skills with the ability to influence across multiple teams.

It would be great if you also ave

Multi-site retail experience.

Experience with Rotageek or similar workforce management systems.

Lean Six Sigma, continuous improvement or change management qualifications.

Why Pets at Home?

We're a business that brings together pet care, retail, veterinary services and grooming, united by our love of pets and our purpose of making a better world for pets and the people who love them. You'll join a collaborative team where your ideas, insight and expertise can genuinely shape how we support our colleagues and customers across the UK.

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Ready to make a real impact through workforce planning, data and operational excellence? We'd love to hear from you.

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