Transport Compliance & Performance Coordinator

Dx; Swindon; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Health Cash Plan

Pension Scheme

Annual leave + bank holidays

Life Assurance

Employee Assistance programme

Job summary

Dx in Swindon is seeking a Shift Operations Support to assist the Shift Manager in completing daily de-briefs, ensuring high customer service standards and courier compliance with SOPs. You will help monitor driver performance and handle on-the-road issues, with duties including POD data entry and returns coding.

The role offers a collaborative team environment with clear opportunities for career progression within the company.

Qualifications

• Experience in logistics/operations administration.
• Excellent communication and attention to detail.
• Basic computer literacy and familiarity with handheld scanners.

Responsibilities

• Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team.
• Ensuring all driver non-compliances are investigated & escalated accordingly.
• Use of the company software to monitor performance supporting with on the road issues as required.
• Ensuring all returned items are returned as per SOP.
• Completion of Ad-hoc de-briefs as & when required.
• Daily download of handheld scanners ensuring the condition of the any faults are reported.
• All returns are coded correctly.
• Completion of Ad-hoc vehicle audits.
• POD & address data entry.

Job description

Dx in Swindon is seeking a Shift Operations Support to assist the Shift Manager in completing daily de-briefs, ensuring high customer service standards and courier compliance with SOPs. You will help monitor driver performance and handle on-the-road issues, with duties including POD data entry and returns coding.

The role offers a collaborative team environment with clear opportunities for career progression within the company.