Data-Driven Customer Success Operations Leader

Varonis; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Varonis is seeking a Customer Success Operations Manager to orchestrate the customer journey, identify needs, and drive value realization. This role partners with regional leadership and cross-functional teams to design strategies that boost satisfaction and loyalty.

You will develop standard methodologies, track KPIs, analyze data, and optimize processes to ensure our customer success programs are scalable and data-driven.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Marketing, Management, or a related field.
• Proven experience in customer success, operations management, or a similar role.
• Strong analytical skills and data-driven decision making.
• Experience with customer journey mapping and experience optimization.
• Excellent communication and leadership abilities.

Responsibilities

• Develop and implement standard methodologies for customer success operations.
• Set and track KPIs and metrics to measure success.
• Collect, analyze, and interpret customer data to drive retention.
• Collaborate with sales, account managers, and TAMs to create account plans.
• Create training materials and provide ongoing education for teams.
• Lead data-driven initiatives to optimize processes.
• Foster cross-functional alignment with business objectives.
• Build strong relationships and drive customer satisfaction.

Education

Bachelor’s or Master’s degree in Business Administration, Marketing, Management, or a related field

Job description

Varonis is seeking a Customer Success Operations Manager to orchestrate the customer journey, identify needs, and drive value realization. This role partners with regional leadership and cross-functional teams to design strategies that boost satisfaction and loyalty.

You will develop standard methodologies, track KPIs, analyze data, and optimize processes to ensure our customer success programs are scalable and data-driven.