Customer Success Manager — Hybrid & AI-Driven Growth

Klipboard; Nottingham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Klipboard is seeking a Customer Success Manager to drive measurable outcomes, retention, and long-term value across a defined portfolio of customers. You will guide customers to adopt the right capabilities, influence usage, and demonstrate value over time.

You will orchestrate collaboration across Product, Support, Professional Services, and Sales to ensure a successful, repeatable customer journey, balancing proactive risk management with proactive value delivery.

Qualifications

• Proven experience in a Customer Success, Account Management, or similar role.
• Experience managing multiple customers and priorities simultaneously.
• Strong commercial awareness with the ability to link activity to outcomes.
• Comfortable working with data, health indicators, and customer insights.

Responsibilities

• Own the overall success of customers in your portfolio.
• Monitor customer health, sentiment, and product adoption signals.
• Drive meaningful adoption of core and high value product capabilities.
• Collaborate with Support, Product, and Delivery teams to resolve systemic issues.

Skills

Customer Success

Account Management

Data Analysis

CRM Platforms

AI Tools

Tools

Microsoft Office

Analytics tools

AI-assisted tooling

Collaboration tools

Job description

Klipboard is seeking a Customer Success Manager to drive measurable outcomes, retention, and long-term value across a defined portfolio of customers. You will guide customers to adopt the right capabilities, influence usage, and demonstrate value over time.

You will orchestrate collaboration across Product, Support, Professional Services, and Sales to ensure a successful, repeatable customer journey, balancing proactive risk management with proactive value delivery.