Senior Enterprise Data Success Manager

Stibo Systems

Reading

Hybrid

GBP 60,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

MindFUL and MindFuel days

Global career opportunities

Job summary

Stibo Systems is seeking a Senior Customer Success Manager to partner with global enterprises, driving adoption and measurable business value from our AI-powered SaaS platform. You will own strategic oversight, build trusted executive relationships, and lead cross-functional collaboration across Product, Support, and Sales to maximize renewal and expansion opportunities.

The role demands customer-obsessed leadership in an international environment, with strong consultative and analytical

Qualifications

5+ years in Customer Success, Consulting, Account Management, or another customer-facing role within an SaaS or enterprise software environment.
Experience with Master Data Management / Data Management and enterprise software solutions is strongly preferred.
Ability to interpret customer, product, usage and business outcome data to identify risks, uncover opportunities and influence decisions.

Responsibilities

Drive adoption, value realization and customer outcomes by using insights to identify opportunities and support long-term success.
Partner with Account Management to develop and execute shared account strategies, aligning priorities and growth opportunities.
Develop and maintain customer success plans linking business priorities, adoption milestones and value realization; monitor health and mitigate risks to renewal.
Lead executive business reviews to demonstrate realized business value and shape future account strategy.
Champion the voice of the customer and influence improvements across Product, Support, Professional Services, Sales and Customer Success.