Growth-Focused Customer Success Manager

Integreon; Greater London; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Commission scheme

Job summary

Integreon is seeking a technically savvy, highly organized Customer Success professional to own the full lifecycle of client relationships. You will liaise with C-level clients, drive value, adoption, and advocacy across accounts in your territory while maintaining a focus on retention and revenue growth.

You will excel at program management, cross-functional collaboration, and delivering measurable business impact.

Qualifications

• At least 3 years experience in a similar role
• Solid technical background, with a demonstrable understanding of software development and web technologies
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Occasional international travel
• Experience working with/presenting to C-level executives
• Business process management experience and expertise
• Proven track record of successfully managing customer relationships and results delivery.

Responsibilities

• Set the strategic tone, direction, and supervision of how to works with clients, including overseeing client needs, staffing, strategy, and quality of work in line with processes and procedures.
• Management of customer expectations and being a focal point for customer service issues
• Support the customer success team to ensure quality execution that drives towards the client’s business objectives and key metrics
• Increase ARR across existing accounts through growth and upsell strategies
• Drive retention for each account through customer advocacy and increased usage and adoption strategies
• Ongoing post-implementation support and account management
• Ensure projects are delivered on time, within scope and budget
• Develop and run detailed project plans to track progress
• Coordinate with internal teams to build strategies for the existing customer base
• Implement strategies to decrease churn and increase upsell opportunities
• Focus on customer intimacy and delivering business impact and improvements
• Experience with Salesforce.com, JIRA, and other engagement tools
• Excellent communication with customers and executives

Job description

Integreon is seeking a technically savvy, highly organized Customer Success professional to own the full lifecycle of client relationships. You will liaise with C-level clients, drive value, adoption, and advocacy across accounts in your territory while maintaining a focus on retention and revenue growth.

You will excel at program management, cross-functional collaboration, and delivering measurable business impact.