Customer Success Operations Lead - Data & Platform Insights

Zero100; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Unlimited holidays

Private healthcare & life insurance

Enhanced pension

Enhanced parental leave policy

Custom-designed offices in central London with free breakfasts & snacks

Job summary

A membership-based intelligence company in Greater London is seeking a Customer Success Operations Manager to optimize their Customer Success tech stack and enhance customer engagement processes. The role involves responsibility for platform ownership and analytics, training new users, and ensuring effective communication between teams. Ideal candidates will have strong problem-solving skills and a passion for operational excellence, along with experience managing customer success systems such as Planhat.

Qualifications

• Experience owning and administering a core business system from a product perspective.
• Strong analytical skills with experience in developing customer success metrics.
• Proven ability to build reporting systems and data visualizations.

Responsibilities

• Enhance the back‑end structure and front‑end interface of the Planhat tool.
• Monitor customer outcomes and present data‑backed insights.
• Develop reporting capabilities to meet stakeholder requirements.
• Maintain and improve enablement materials for the Customer Engagement team.
• Lead onboarding and training for new Planhat users.
• Translate business requirements into scalable platform solutions.

Skills

Analytical skills

Problem-solving skills

Communication skills

Stakeholder management

Adaptability

Curiosity

Education

Experience managing a Customer Success or CRM platform

Experience in revenue operations or customer success

Tools

Planhat

CRM systems

Job description

A membership-based intelligence company in Greater London is seeking a Customer Success Operations Manager to optimize their Customer Success tech stack and enhance customer engagement processes. The role involves responsibility for platform ownership and analytics, training new users, and ensuring effective communication between teams. Ideal candidates will have strong problem-solving skills and a passion for operational excellence, along with experience managing customer success systems such as Planhat.