Damp and Mould Administrator

Hamilton Woods; Manchester; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is looking for a Damp and Mould Administrator based in Manchester. This hybrid role involves acting as the main contact for external contractors, managing customer inquiries related to repairs, and ensuring all processes are compliant. Key responsibilities include coordinating inspections, maintaining job records, and reviewing invoices. A valid UK Driving Licence and relevant experience are essential for applicants. This temporary position offers a competitive rate of £17.78 Umbrella.

Qualifications

• Must hold a valid UK Driving Licence.
• Experience in a role coordinating with contractors is required.

Responsibilities

• Act as the main coordination contact for external contractors.
• Manage customer enquiries related to repairs and environmental issues.
• Review and assess reported property condition issues.
• Maintain accurate job records within internal systems.
• Oversee day-to-day workflow management.
• Coordinate inspections and visits through diary management.
• Confirm upcoming appointments with customers.
• Provide support when access to properties cannot be gained.
• Review invoices and identify discrepancies.
• Support compliance with legal and access processes.
• Escalate risks and service issues appropriately.
• Manage complaints.

Skills

Full UK Driving Licence

Relevant previous experience in a similar role

Job description

Damp and Mould Administrator

Temporary, 3 months+
17.78 Umbrella
Manchester, hybrid - 2 days per week in the office

Hamilton Woods Associates are currently recruiting for a Damp and Mould Administrator to act as the main contact for external contractors, respond to queries, monitor progress and ensure timely updates are shared with customers and internal teams.

Responsibilities of the Damp and Mould Administrator (not limited to):

• Act as the main coordination contact for external contractors, respond to queries, monitor progress and ensure timely updates are shared with customers and internal teams.
• Manage customer enquiries relating to repairs, specialist works and environmental issues, handling enquiries received through digital systems, email and telephone line.
• Review and assess reported property condition issues, producing clear written summaries of findings and recommended actions for customers.
• Maintain accurate job records within internal systems, ensuring appointments, documentation, photographs, costings and authorisations are completed and logged correctly.
• Oversee day-to-day workflow management, prioritising tasks to meet service targets and ensure effective delivery across multiple workstreams.
• Coordinate inspections and visits by scheduling activity efficiently through diary management and mobile working platforms, minimising missed appointments.
• Proactively confirm upcoming appointments with customers, rearranging where necessary to ensure access and reduce failed visits.
• Provide support where access to properties cannot be gained, contacting occupants to resolve issues while operatives are on site.
• Review invoices and cost information, identifying discrepancies, obtaining credits where required and raising additional orders or variations in line with procedures.
• Support compliance with legal and access processes required to enable inspections, servicing or repair works.
• Escalate risks, service issues or customer dissatisfaction appropriately, ensuring managers are informed and corrective action is taken.
• Manage complaints

Essential Requirements of the Damp and Mould Administrator:

• Full UK Driving Licence
• Relevant previous experience in a similar role

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.