D365 Business Central Support Lead

Simpson Judge; Remote; GBP 50,000 - 60,000; Full time

Job summary

A Microsoft Dynamics partner in Manchester seeks a Support Lead for Dynamics 365 Business Central. The ideal candidate will take ownership of the customer support function, ensuring a first-class experience for clients. Responsibilities include managing support analysts, overseeing ticket flow, and acting as an escalation point for issues. Strong functional experience with Business Central and prior support experience are essential. This role offers autonomy to enhance support processes while making a significant impact on customer satisfaction.

Qualifications

• Strong experience in Business Central, particularly in finance, warehousing, or supply chain.
• Experience in Service Desk or Customer Success roles.
• Proactive approach and ownership of the customer journey.

Responsibilities

• Lead day-to-day support functions and oversee ticket flow.
• Act as senior escalation point for BC issues.
• Work closely with customers to monitor system usage.
• Manage customer experience through check-ins and feedback loops.
• Support enhancements and basic functional changes in Business Central.

Skills

Strong Business Central functional experience

Experience in Support or Customer Success

Clear communication skills

Ability to coach/mentor junior analysts

Understanding of integrations and BC landscapes

Job description

Support Lead – Dynamics 365 Business Central

Remote

Salary between 50-60k

(BC Partner Customer Experience + Functional Expertise)

I’m working with a growing Microsoft Dynamics 365 Business Central partner who are looking for a Support Lead to take ownership of their customer support function and ensure clients receive a first-class experience throughout their ERP journey.

This role suits someone who is both functional in BC and customer-focused, with the ability to manage support analysts, handle escalations, and build strong relationships with end-users.

What you’ll be doing

Leading the day-to-day Support function and overseeing ticket flow, SLAs, and customer satisfaction

Acting as the senior escalation point for BC issues across finance, warehousing, supply chain, and integrations

Working closely with customers to understand their business processes and ensure ongoing smooth system usage

Owning customer experience : check‑ins, feedback loops, service reviews, and overall relationship management

Prioritising, delegating, and improving internal support processes

Supporting small enhancements, configuration, and basic functional changes in Business Central

Cross‑collaborating with development, consultancy, and project teams to resolve more complex cases

What they’re looking for

Strong Business Central functional experience (Finance, Warehousing, or Supply Chain ideally)

Previous experience in Support, Service Desk, or Customer Success within a BC / NAV partner

Someone who can communicate clearly with customers and act as a trusted advisor

Ability to coach / mentor junior support analysts

Understanding of integrations, extensions, and general BC technical landscapes

Proactive mindset and ownership of the customer journey

Why join?

Work directly with an ambitious BC partner in a role with real impact on customer satisfaction and retention

Autonomy to improve the way support is delivered

Opportunity to step into a leadership role while staying hands‑on with Business Central