Cyber Security Service Integration Manager

Huxley; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

Huxley seeks a Cyber Service Integration Manager to join a leading financial institution's cyber team in London. You will own the first-line service-management framework for cyber services, coordinating across regions and suppliers to deliver end-to-end service integration.

Hybrid working arrangement (London) with a 50/50% split. Salary ranges from £80,000 to £120,000, with emphasis on governance, reporting, and continual improvement of cyber service performance.

Qualifications

• Experience in IT service management within a multi-supplier environment.
• Experience supporting cyber/security services end-to-end.
• Ability to influence cross-functional teams without direct authority.
• Experience with ServiceNow.
• ITIL v4/5 certification or knowledge.

Responsibilities

• End-to-End Cyber Service Integration across regions.
• International and Cross-Regional Integration.
• Cross-Supplier and Cross-Function Coordination.
• Cyber Service Performance, Risk and Resilience.
• Governance and Integrated Service Reviews.
• Stakeholder and Supplier Engagement.
• Continual Improvement and Service Maturity.
• International Cyber Service Reporting, Catalogue and SLA Management.

Skills

IT Service Management

Service Integration

Cyber Security Services

Stakeholder Engagement

Influence without authority

Tools

ServiceNow

ITIL v4/5

Job description

Cyber Service Integration Manager

This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager - Cyber team

Role details

• Title: Service Integration Manager - Cyber
• Salary: £80,000 - £120,000
• Focus of the role: the first-line service-management framework for Cyber services
• Location: London City and home working hybrid (50/50%)

The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement.

Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology teams, intragroup providers and third-party suppliers to provide a consistent, controlled and evidence-based view of Cyber service performance across supported regions and entities.

Key Accountabilities

• End-to-End Cyber Service Integration
• International and Cross-Regional Integration
• Cross-Supplier and Cross-Function Coordination
• Cyber Service Performance, Risk and Resilience
• Governance and Integrated Service Reviews
• Stakeholder and Supplier Engagement
• Continual Improvement and Service Maturity
• International Cyber Service Reporting, Catalogue and SLA Management

Skills and Experience

• Strong experience in IT Service Management or service integration within a complex, multi-supplier environment
• Strong experience supporting Cyber or security services as managed end-to-end services
• Ability to influence Cyber, technology, regional and supplier teams without direct authority

• Experience with ServiceNow
• ITIL v4/5