Store Manager

Foot Locker; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

Associate discount

Employee Assistance Program

WellHub App

Company Sick Pay

Head Office Internships

Ambassador Programme

Development Opportunities

Job summary

Foot Locker in the United Kingdom is seeking a Store Manager to lead, coach and develop all team members to deliver an exceptional in-store customer experience. Reporting to the District Manager, you will drive recruitment, training, and store operations while upholding company standards.

You will execute plans to improve key performance indicators, promote brand loyalty, and collaborate with sales teams and partners.

Qualifications

• Demonstrated leadership ability in a customer-facing sales environment.
• Confident engaging customers to deliver an elevated experience.
• Motivated to achieve great results through customer interaction in athletic products.
• Resourceful in responding to changing omni-channel retail demands.
• Strong cognitive and mathematical skills including problem analysis and financial analysis.
• High ethics, values, integrity and trust.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Coaching and motivating your team to deliver top performance and exceptional customer experience.
• Executing standards in recruiting, hiring, training, guest services, visual merchandising and store operations.
• Driving key performance indicators to maximise profitability.
• Enhancing brand loyalty by empowering the team to create a personable customer experience.
• Acting as a partner between customers, sales associates, store leadership and corporate partners.
• Maintaining a high level of customer focus and leading by example with clear communication.
• Ensuring visual directives and standards are maintained.
• Teaching associates product knowledge and applying learnings to customer experience.

Skills

Leadership

Customer engagement

Results orientation

Omni-channel retail

Financial analysis

Ethics

Flexible schedule

Job description

Overview

You're a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success.

Qualifications

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Benefits

• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• Employee Assistance Program - Retail Trust
• WellHub App: Employee wellbeing, discounted gym rates, health apps
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

The Telford Centre

City

Telford (Birmingham)

State/Province

UK

Postal Code

TF3--4BL