CX Team Member

Foot Locker, Inc.; Slough; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Staff discount 30-50%

28 days holiday

WellHub wellbeing program

Employee Assistance Program

Sick pay

Job summary

Foot Locker, Inc. in Slough is seeking a Customer Sales Associate to welcome shoppers, share your enthusiasm for athletic sneakers and apparel, and help customers find the perfect fit.

You will work as part of a team on the sales floor, maintain product knowledge, and strive to meet personal and productivity goals while delivering a great in-store experience. Flexible availability including nights, weekends, and holidays is welcomed.

Qualifications

• 0-3 years of retail experience.
• Confident and comfortable engaging customers.
• Motivated to achieve great results from interacting with customers and athletic products.
• Initiates completion of tasks without supervision.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on products and teaming up with co-workers.
• Delivering sales, outstanding customer experience, and operational expectations.
• Maintaining personal and productivity goals.
• Connecting with every customer by asking open-ended questions.
• Learning and sharing product knowledge and trends to fit customer needs.
• Maintains awareness of product knowledge and trends.
• Contributes to a positive and inclusive work environment.

Skills

Retail experience

Customer engagement

Motivation to achieve results

Self-motivation

Flexible schedule

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

Queensmere Sc Unit 1a

City

Slough/Berkshire

State/Province

UK

Postal Code

SL1--1BX