CX Team Member

Foot Locker, Inc.; Tees Valley; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Hourly wage

Holiday entitlement

Associate discount

Wellbeing options

Employee assistance

Sick pay

Internships

Development opportunities

Job summary

Foot Locker, Inc. is seeking a store associate in Middlesbrough, UK. You will engage customers with enthusiasm, deliver great service, and work as part of a team to provide an outstanding in-store experience. You’ll learn about sneakers and apparel and help customers find the right products.

The role emphasizes achieving personal and productivity goals while maintaining knowledge of current trends and products. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• 0-3 years retail experience.
• Confident in engaging customers.
• Willing to work nights, weekends and holidays.
• Able to learn product knowledge quickly.

Responsibilities

• Maintain high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service.
• Deliver sales, outstanding customer experience, and meet operational expectations.
• Maintain personal and productivity goals.
• Connect with every customer by asking open-ended questions to assess needs.
• Ability to learn and share knowledge of products and trends to fit customers' needs.
• Maintain awareness of product knowledge and trends.
• Contribute to a positive and inclusive work environment.

Skills

Customer service

Teamwork

Sales orientation

Open-ended questions

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

Cleveland Shop Ctr Unit B

City

Middlesbrough

State/Province

UK

Postal Code

TS1--2NP