CX Success Centre Administrator (Hybrid)

Maximus; Glasgow; Híbrido; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits package

9% combined pension

25 days annual leave

Descripción de la vacante

Maximus in Glasgow is hiring an Administrator to deliver essential clerical support across CX Success Centre contracts such as PIP, WCA and Specialist Benefits. The role handles referrals, data entry, and case progression, ensuring accurate records and timely responses to internal and external stakeholders.

You will maintain digital and physical files, assist in service continuity, and support other admin duties as needed while adhering to GDPR and quality standards.

Formación

• Must be educated to GCSE level or equivalent including Maths & English at grade C or above.
• IT literate, with good Microsoft Office skills.
• Experience in dealing with both internal and external stakeholders (preferred not essential)
• Demonstrable experience in an Administrative or Customer Service position.
• Fluent English Language skills, able to communicate with stakeholders on a day‑to‑day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner.
• Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems.
• Desirable: Experience in delivery of WCA, PIP or Specialist Benefits plus other government contractors/commissioners

Responsabilidades

• Acting as the primary clerical support resource for internal and external customers using in house computer systems and databases to update and process records accurately
• Responsible for the administration, processing, timely and accurate data entry of the customer journey from referral through to case closure for PIP, WCA, Specialist Benefits and other government/commissioners as per contract requirements.
• Progress and update referrals at each workflow maintaining accurate work in progress reporting at each stage of a case.
• Maintain customer details including digital and clerical files in line with business requirements and GDPR.
• Respond to queries from internal and external stakeholders, including from the Authority, other Government bodies, commissioners and customers, updating customer information following provision of new information.
• Provide administrative support across the CX Success Centre, with flexibility to assist in customer‑facing activities when business needs require.
• Support administration of service interruptions in line with Maximus’s business continuity plan.
• Perform other Administration duties in line with the nature level and scope of the role.

Conocimientos

Fluent English

GCSE English

GCSE Maths

IT literate

Microsoft Office

Stakeholder communication

Administrative experience

Educación

GCSE or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Maximus in Glasgow is hiring an Administrator to deliver essential clerical support across CX Success Centre contracts such as PIP, WCA and Specialist Benefits. The role handles referrals, data entry, and case progression, ensuring accurate records and timely responses to internal and external stakeholders.

You will maintain digital and physical files, assist in service continuity, and support other admin duties as needed while adhering to GDPR and quality standards.