Customer Experience & Onboarding Specialist

Maximus; Leicester; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

MAXIMUS is a global organisation delivering health and employment services. This role sits in the Business Support Centre, handling inbound and written queries across multiple schemes and channels.

You will assess eligibility, explain available programmes and book or log participant cases with care. The role requires strong customer service skills, clear communication, and accurate data handling in line with data protection rules.

Qualifications

• Customer service experience and passion for excellent service standards.
• Ability to communicate effectively and build rapport with customers.
• Excellent written and verbal communication with experience using web chat in a multi-stream environment.

Responsibilities

• Provide first interaction for participants across schemes via phone, web chat, email and letters.
• Assess eligibility and guide participants to appropriate programmes.
• Log cases in case management systems and maintain accurate notes for MI reports.

Skills

Customer service

Multichannel support

Effective communication

Microsoft Office

Education

Customer Service qualification (or working towards)

Tools

Microsoft Excel

Job description

MAXIMUS is a global organisation delivering health and employment services. This role sits in the Business Support Centre, handling inbound and written queries across multiple schemes and channels.

You will assess eligibility, explain available programmes and book or log participant cases with care. The role requires strong customer service skills, clear communication, and accurate data handling in line with data protection rules.