Assessment Centre Customer Experience Lead

Maximus; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Maximus in Glasgow is seeking a Customer Service Representative to coordinate the daily operations of the Assessment Centre. You will greet customers, manage appointments, and liaise with clinical colleagues to ensure smooth assessments across channels.

The role requires GCSE-level education (Maths & English) with good English writing skills, and the ability to handle multiple tasks with attention to detail in a hybrid work setup.

Qualifications

• Must have GCSE level or equivalent including Maths & English.
• IT literate with good Microsoft Office skills.
• Experience dealing with internal and external stakeholders is preferred.
• Good level of written English, grammar and punctuation for correspondence.

Responsibilities

• Fully manage each day's appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Identify additional support with other sites to manage sessions.
• Collaborate with other teams to ensure cohesion and workflow.
• Welcome customers on arrival, in person, by phone or video.
• Arrange travel for customers needing assistance.
• Provide professional service aligned with Maximus vision and values.
• Prepare and maintain rooms and equipment for Health Practitioner and customer.
• Update records accurately in the in-house system.
• General administrative duties and ad hoc site coverage.

Education

GCSE level or equivalent (Maths & English)

Written English

Stakeholder communication

Attention to detail

Multitasking

Self-motivation

Tools

Microsoft Office

Job description

Maximus in Glasgow is seeking a Customer Service Representative to coordinate the daily operations of the Assessment Centre. You will greet customers, manage appointments, and liaise with clinical colleagues to ensure smooth assessments across channels.

The role requires GCSE-level education (Maths & English) with good English writing skills, and the ability to handle multiple tasks with attention to detail in a hybrid work setup.