Business Administrator, UK

Maximus; Glasgow; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible benefits package

9% combined pension

25 days annual leave

Job summary

Maximus in Glasgow is hiring an Administrator to deliver essential clerical support across CX Success Centre contracts such as PIP, WCA and Specialist Benefits. The role handles referrals, data entry, and case progression, ensuring accurate records and timely responses to internal and external stakeholders.

You will maintain digital and physical files, assist in service continuity, and support other admin duties as needed while adhering to GDPR and quality standards.

Qualifications

• Must be educated to GCSE level or equivalent including Maths & English at grade C or above.
• IT literate, with good Microsoft Office skills.
• Experience in dealing with both internal and external stakeholders (preferred not essential)
• Demonstrable experience in an Administrative or Customer Service position.
• Fluent English Language skills, able to communicate with stakeholders on a day‑to‑day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner.
• Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems.
• Desirable: Experience in delivery of WCA, PIP or Specialist Benefits plus other government contractors/commissioners

Responsibilities

• Acting as the primary clerical support resource for internal and external customers using in house computer systems and databases to update and process records accurately
• Responsible for the administration, processing, timely and accurate data entry of the customer journey from referral through to case closure for PIP, WCA, Specialist Benefits and other government/commissioners as per contract requirements.
• Progress and update referrals at each workflow maintaining accurate work in progress reporting at each stage of a case.
• Maintain customer details including digital and clerical files in line with business requirements and GDPR.
• Respond to queries from internal and external stakeholders, including from the Authority, other Government bodies, commissioners and customers, updating customer information following provision of new information.
• Provide administrative support across the CX Success Centre, with flexibility to assist in customer‑facing activities when business needs require.
• Support administration of service interruptions in line with Maximus’s business continuity plan.
• Perform other Administration duties in line with the nature level and scope of the role.

Skills

Fluent English

GCSE English

GCSE Maths

IT literate

Microsoft Office

Stakeholder communication

Administrative experience

Education

GCSE or equivalent

Tools

Microsoft Office

Job description

Description & Requirements

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

General information

Date Tuesday, November 3, 2026

City Glasgow

Country United Kingdom

Working time Full-time

Closing Date 10-Nov-2026

Description & Requirements

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Administrator provides essential administrative and support services within the CX Success Centre, ensuring the smooth delivery of operational and customer‑focused activities across key contracts, including PIP, WCA, Specialist Benefits, and other government bodies or commissioners. This role plays a vital part in maintaining service excellence, contributing to continuous improvement initiatives, and supporting operational efficiency and business growth.

The role is essential to ensure smooth operational delivery within the CX Success Centre by managing critical administrative tasks that underpin customer experience. The administrator will support functions such as customer referrals, appointment management, case management, customer support and other administration duties as required.

Salary - £26,227.50

Benefits include: Flexible benefits package, 9% combined pension, 25 days annual leave.

The role includes an element of hybrid working. Once you are fully trained and confident in the role, hybrid working can be considered, with a maximum of two days working from home per week.

• Acting as the primary clerical support resource for internal and external customers using in house computer systems and databases to update and process records accurately
• Responsible for the administration, processing, timely and accurate data entry of the customer journey from referral through to case closure for PIP, WCA, Specialist Benefits and other government/commissioners as per contract requirements.
• Progress and update referrals at each workflow maintaining accurate work in progress reporting at each stage of a case.
• Maintain customer details including digital and clerical files in line with business requirements and GDPR. Respond to queries from internal and external stakeholders, including from the Authority, other Government bodies, commissioners and customers, updating customer information following provision of new information.
• Provide administrative support across the CX Success Centre, with flexibility to assist in customer‑facing activities when business needs require.
• Support administration of service interruptions in line with Maximus’s business continuity plan.
• Perform other Administration duties in line with the nature level and scope of the role.

Internal

• Operations Manager
• Team Leader
• Support Centres Director
• Administrators
• Assessment Centre Manager
• Virtual Assessment Planners
• Service Delivery Managers
• Workforce planning teams
• Clinical Governance and Quality

External

• Authority
• IT Service Provider
• Customers
• DWP and other Commissioners

Essential

Qualifications & Experience

Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above.

IT literate, with good Microsoft Office skills.

Experience in dealing with both internal and external stakeholders (preferred not essential)

Demonstrable experience in an Administrative or Customer Service position.

Fluent English Language skills, able to communicate with stakeholders on a day‑to‑day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner.

Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems.

Desirable

Experience in delivery of WCA, PIP or Specialist Benefits plus other government contractors/commissioners

Demonstratable knowledge of back‑office support processes.

Ability to adapt to new technologies and systems to support evolving business needs.

Individual Competencies

• Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
• Able to manage filing in a clear and logical structure (both clerical and digital), writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
• Able to demonstrate prioritisation skills when multi-tasking
• Ability to deliver work to set targets and specified standards
• Self-motivated: Ability to work unsupervised and use own initiative
• Ability to remain calm in difficult situations
• A positive enthusiastic approach to solving problems
• Proven ability to make logical and solid decisions
• Flexible and adaptable to meet the needs of the business and our customers
• Good IT and analytical skills with the ability to read reports and identify actions to improve performance.

Travel Requirements:

Must be able to travel as required

EEO Statement

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long‑term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
• Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

• 26,227.50

Maximum Salary

• 26,227.50