CX Content Lead: Drive Digital Experience & Strategy

Thames Water; England; Hybrid; GBP 62,000 - 70,000; Full time

Job summary

A leading water and wastewater company in the UK is seeking a CX Content Lead to enhance their digital presence. You will manage teams to create impactful content strategies, champion Agile methodologies, and leverage data-driven insights to improve user experience. The ideal candidate will have significant experience in content design and strategy, alongside excellent leadership skills. This full-time role offers a competitive salary and hybrid working options.

Benefits

Competitive salary

26 days holiday increasing to 30

Car Allowance

Performance-related pay

Generous Pension Scheme

Private Medical Health Care

Qualifications

• Significant experience in content design and strategy for large-scale websites.
• Excellent people management skills, fostering user-centered design.
• Experience with analytics and measurement to optimize content performance.
• Collaborative Agile delivery experience in multidisciplinary teams.

Responsibilities

• Lead and develop teams of content designers and editors.
• Define and drive customer-centric content strategies.
• Use data to inform content decisions and optimizations.
• Partner with senior stakeholders on content design initiatives.

Skills

Content design

Content strategy

UX writing

People management

Agile methodology

Google Analytics

SEO collaboration

Accessibility knowledge

Tools

Content management systems

Digital tooling

Job description

A leading water and wastewater company in the UK is seeking a CX Content Lead to enhance their digital presence. You will manage teams to create impactful content strategies, champion Agile methodologies, and leverage data-driven insights to improve user experience. The ideal candidate will have significant experience in content design and strategy, alongside excellent leadership skills. This full-time role offers a competitive salary and hybrid working options.