CX Aftercare Specialist — Deliver Brilliant Customer Support

cinch; Hook; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Competitive salaries and bonuses

Company pension scheme

Employee Assistance Programme

Access to trained mental health first aiders

Enhanced maternity, paternity, and adoption leave

Job summary

A leading online car retailer is seeking a CX Aftercare Executive to ensure excellent customer service and support. In this role, you will communicate with customers via phone and email, resolving issues and enhancing their experience. Ideal candidates will have a background in customer service and possess strong problem-solving skills. This is a full-time permanent position based in Hook, UK, offering competitive salary and benefits as part of a diverse team driving innovation in the automotive industry.

Qualifications

• Experience in customer service or account management.
• Flair for turning interactions into experiences.
• Ability to build trust and support customers.

Responsibilities

• Own customer cases from first call to resolution.
• Investigate and solve issues effectively.
• Communicate updates clearly to customers.
• Identify opportunities for service improvement.

Skills

Customer service experience

Problem-solving skills

Empathy

Communication skills

Curiosity

Creativity

Attention to detail

Tools

Zendesk

Job description

A leading online car retailer is seeking a CX Aftercare Executive to ensure excellent customer service and support. In this role, you will communicate with customers via phone and email, resolving issues and enhancing their experience. Ideal candidates will have a background in customer service and possess strong problem-solving skills. This is a full-time permanent position based in Hook, UK, offering competitive salary and benefits as part of a diverse team driving innovation in the automotive industry.