Hybrid Automotive CX Specialist – Remote-Friendly

Percepta LLC; Basildon; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Annual leave 27?

Company pension

Life Assurance 4x salary

Contributory pension

Private Medical Insurance

Dental discounts

Travel insurance

Vehicle discounts

Employee Assistance Program (EAP)

Cycle to work

Job summary

Percepta in the United Kingdom is seeking a Customer Experience (CX) Specialist (Automotive). This full-time, permanent role is hybrid (2 days onsite / 3 days at home) and focuses on owning customer cases from first contact to full resolution, while reducing vehicle downtime and keeping customers informed. Salary starts at £27,275 base with performance bonus; OTE up to £28,775.

Start date 9 November 2026. Benefits include pension, life assurance, private medical, travel insurance, and staff

Responsibilities

• Take ownership of customer cases from first contact to full resolution
• Reduce vehicle downtime by coordinating support and updates
• Provide guidance when repair delays occur, including parts availability and dealer concerns
• Review and respond to requests for financial support on vehicles outside of warranty
• Collaborate with internal teams to share information and resolve complex cases
• Document cases in the CRM with timely, accurate updates
• Use service plans and goodwill options to keep customers happy
• Participate in customer-focused campaigns or service improvement projects
• Stay calm, professional, and positive under pressure

Job description

Percepta in the United Kingdom is seeking a Customer Experience (CX) Specialist (Automotive). This full-time, permanent role is hybrid (2 days onsite / 3 days at home) and focuses on owning customer cases from first contact to full resolution, while reducing vehicle downtime and keeping customers informed. Salary starts at £27,275 base with performance bonus; OTE up to £28,775.

Start date 9 November 2026. Benefits include pension, life assurance, private medical, travel insurance, and staff