Automotive CX Specialist - Hybrid Support & Solutions

TeleTech Holdings, Inc.; Basildon; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

22 days annual leave

Company pension

Life Assurance 4 x annual salary

Contributory pension scheme

Private Medical & Insurance

Travel insurance for you and family

Discounts on brand new vehicles

Employee Assistance Program (EAP)

Cycle to work

Job summary

Percepta is seeking a Customer Experience (CX) Specialist in the United Kingdom to deliver first-class support for a global automotive brand. You will own cases from start to finish, coordinating with dealers and internal teams to minimize vehicle downtime and ensure a positive customer journey.

You will attend comprehensive training and onboarding sessions, with a strong emphasis on policy adherence and customer care.

Qualifications

• Experience in customer service or contact center environments.
• Strong written and verbal communication skills.

Responsibilities

• Handle customer cases from initial contact to resolution.
• Coordinate with internal teams to resolve issues and provide timely updates.
• Assist with financial requests outside warranty, balancing customer needs and policies.
• Document cases in CRM and maintain accurate records.
• Support customer-focused campaigns and service-improvement projects.

Skills

Customer service

Communication

Multitasking

Tech savvy

Team player

MS Office

Tools

CRM system

Job description

Percepta is seeking a Customer Experience (CX) Specialist in the United Kingdom to deliver first-class support for a global automotive brand. You will own cases from start to finish, coordinating with dealers and internal teams to minimize vehicle downtime and ensure a positive customer journey.

You will attend comprehensive training and onboarding sessions, with a strong emphasis on policy adherence and customer care.