Customer Experience Specialist - Sales Support

Motorpoint; City of Edinburgh; On-site; GBP 13,922 - 19,828; Full time

Benefits offered by this job

Paid time off each month

28 days' holiday plus additional leave

Long-service awards

Staff discount on cars

Discounts at high-street retailers

Cycle to work

Pension

Healthcare

Job summary

A leading omnichannel car retailer is seeking a Sales Support professional in Edinburgh. The ideal candidate will deliver exceptional customer service, manage administrative tasks, and work closely with internal teams. Requirements include a UK driving licence and customer service experience. This permanent position offers a competitive salary, flexible working hours, and a variety of benefits like paid time off, staff discounts, and personal development training.

Qualifications

• A full UK driving licence is essential.
• Experience of delivering great customer service, this can be from any industry.
• Strong communication, organisational, and teamwork skills are necessary.
• Confidence using systems and managing administration tasks is required.
• Enthusiastic and customer-focused attitude is essential.

Responsibilities

• Deliver fantastic customer service over the phone and face-to-face.
• Manage administration tasks and resolve customer queries efficiently.
• Use our CRM system to track and resolve customer cases.
• Understand customer needs to ensure smooth handovers to team members.
• Liaise with internal teams to resolve enquiries and complaints.
• Work as part of a team to meet customer service targets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Proactive attitude

Job description

A leading omnichannel car retailer is seeking a Sales Support professional in Edinburgh. The ideal candidate will deliver exceptional customer service, manage administrative tasks, and work closely with internal teams. Requirements include a UK driving licence and customer service experience. This permanent position offers a competitive salary, flexible working hours, and a variety of benefits like paid time off, staff discounts, and personal development training.