CX Aftercare Executive

cinch; Hook; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Competitive salaries and bonuses

Company pension scheme

Employee Assistance Programme

Access to trained mental health first aiders

Enhanced maternity, paternity, and adoption leave

Job summary

A leading online car retailer is seeking a CX Aftercare Executive to ensure excellent customer service and support. In this role, you will communicate with customers via phone and email, resolving issues and enhancing their experience. Ideal candidates will have a background in customer service and possess strong problem-solving skills. This is a full-time permanent position based in Hook, UK, offering competitive salary and benefits as part of a diverse team driving innovation in the automotive industry.

Qualifications

• Experience in customer service or account management.
• Flair for turning interactions into experiences.
• Ability to build trust and support customers.

Responsibilities

• Own customer cases from first call to resolution.
• Investigate and solve issues effectively.
• Communicate updates clearly to customers.
• Identify opportunities for service improvement.
• Identify patterns to improve service.
• Advocate for the cinch mission with a passion for great service.

Skills

Customer service experience

Problem-solving skills

Empathy

Communication skills

Curiosity

Creativity

Attention to detail

Tools

Zendesk

Job description

Join to apply for the CX Aftercare Executive role at cinch

1 week ago Be among the first 25 applicants

Working Hours: Varying shift patterns between 8am and 6pm

Job Status: Permanent

At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars).

Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.

We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know‑how at 130+ stores (Marshall) with a market-leading digital experience from a much‑admired brand (cinch).

The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.

What you’ll be working on

• Take full ownership of individual customer cases, becoming their dedicated point of contact from first call to final resolution
• Investigate issues with a detective’s eye, digging into details, connecting dots, and solving problems with precision and empathy
• Communicate with customers via email and phone, delivering clear updates and building trust through every interaction
• Handle initial claims with care, ensuring customers feel supported and confident throughout the process
• Spot patterns and opportunities to improve our service, feeding insights back into the business to help us evolve
• Champion the cinch mission in everything you do, no faff, just brilliant service that puts drivers first

Things we look for in you

• A flair for turning everyday customer interactions into unforgettable experiences, you don’t just solve problems, you create moments
• Your own unique style: whether you’re a calm strategist, a bold empath, or a detail‑obsessed detective, you bring colour and character to every case
• A natural instinct for building trust, you know how to make people feel heard, valued, and looked after
• The creativity to find new ways forward when the path isn’t obvious
• A curious mind that’s always asking, “How can we make this better?” and the courage to share your ideas
• Experience in customer service or account management, or a role where you’ve owned outcomes and made people’s day
• Bonus points if you’ve used tools like Zendesk or worked in fast‑paced environments but what matters most is your mindset

cinch and Rewards

• Competitive salaries and bonuses
• A company pension scheme
• An Employee Assistance Programme
• Access to trained mental health first aiders
• Enhanced maternity, paternity, and adoption leave

And so much more!

cinch and You

In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.

cinch and Diversity and Inclusion

cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.

And doing your job while not being your authentic self is not faff‑free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Retail Motor Vehicles