Automotive Brand & Ecommerce Experience Specialist

Calex Uk; Coventry; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Salary up to £40,000 + commission

Private GP

Healthcare services

High street discounts

Discounted gym memberships

24/7 wellbeing support

Job summary

Calex UK is recruiting two permanent Brand Specialists and one fixed-term maternity cover in Coventry to join the eCommerce team. You will be the online representative, guiding customers through the purchase journey via live chat, phone, WhatsApp and email, delivering an outstanding customer experience both online and in-store.

The role requires strong communication, retailer experience, FCA awareness, and a customer-focused approach.

Qualifications

• Recent retailer experience, preferably automotive.
• Ability to work with a high level of autonomy.
• Strong communication and customer focus.
• Familiar with lead management/CRM systems.
• Financial Conduct Authority regulated training or experience.

Responsibilities

• Qualify and deliver outstanding customer experience through online or offline channels.
• Assist customers in their car purchasing journey with professional communication.
• Keep brand/product/finance training up to date for a great customer experience.
• Capture and maintain accurate customer information for handover to retailers.
• Support the achievement of digital sales objectives and compliance standards.
• Ensure communications meet FCA training and quality objectives.

Skills

Retail experience

Autonomy

Communication skills

Time management

Attention to detail

Customer journey knowledge

CRM software experience

Education

FCA regulated training

Tools

Salesforce

Job description

Calex UK is recruiting two permanent Brand Specialists and one fixed-term maternity cover in Coventry to join the eCommerce team. You will be the online representative, guiding customers through the purchase journey via live chat, phone, WhatsApp and email, delivering an outstanding customer experience both online and in-store.

The role requires strong communication, retailer experience, FCA awareness, and a customer-focused approach.