After-Sales Support Executive (Hybrid & UK Travel)

Trinity Resource Solutions; Maidenhead; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private medical & dental insurance

Group life assurance

Free on-site parking

On-site restaurant & coffee shop

Flexible hybrid working after initial training

Discounts on a wide range of products

Job summary

A market-leading business in Maidenhead is looking for a dedicated After-Sales Support Executive to enhance customer interactions and ensure operational efficiency. The role involves managing customer queries, conducting product inspections, and building relationships with service partners. The ideal candidate has customer service experience, strong problem-solving skills, and a full UK driving licence. This full-time position offers flexible hybrid working after training and various employee benefits.

Qualifications

• 1+ year’s experience in customer service or sales support.
• Strong problem-solving and multitasking ability.
• Proficiency in Microsoft Office and CRM systems.
• Full UK driving licence (essential).

Responsibilities

• Conduct detailed inspections of returned products.
• Deliver outstanding customer support.
• Manage customer interactions from collection to repair.
• Identify opportunities for process improvements.
• Travel across the UK for inspections.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Communication skills

Proficiency in Microsoft Office

Analytical mindset

Tools

CRM systems

Job description

A market-leading business in Maidenhead is looking for a dedicated After-Sales Support Executive to enhance customer interactions and ensure operational efficiency. The role involves managing customer queries, conducting product inspections, and building relationships with service partners. The ideal candidate has customer service experience, strong problem-solving skills, and a full UK driving licence. This full-time position offers flexible hybrid working after training and various employee benefits.