CX Specialist: Proactive Support & Customer Delight

Xero; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading software company in the UK is seeking a Customer Experience Specialist to join their team in Manchester. In this role, you will be responsible for delivering high-quality support and guidance to customers, ensuring satisfaction across various contact channels. Previous experience in a service environment is essential, alongside strong problem-solving skills and clear communication abilities. The position offers various working schedules and a vibrant team culture, making it an exciting opportunity for passionate candidates.

Qualifications

• Previous experience in a service-oriented role.
• Ability to meet service levels and quality targets.
• Comfort in making outbound calls.

Responsibilities

• Provide high-quality support to customers via multiple channels.
• Engage proactively to help customers maximize Xero benefits.
• Manage customer inquiries from initiation to resolution.

Skills

Problem-solving

Clear communication

Customer service experience

Initiative

Team player

Job description

A leading software company in the UK is seeking a Customer Experience Specialist to join their team in Manchester. In this role, you will be responsible for delivering high-quality support and guidance to customers, ensuring satisfaction across various contact channels. Previous experience in a service environment is essential, alongside strong problem-solving skills and clear communication abilities. The position offers various working schedules and a vibrant team culture, making it an exciting opportunity for passionate candidates.