CVIT Team Leader

Bristol Waste Company; Bristol; On-site; GBP 35,000 - 50,000; Full time

Job summary

A local waste management firm is seeking a CViT Team Leader for Cash Collection to provide leadership and operational oversight for cash collection services. The ideal candidate will have proven leadership experience in secure logistics, strong skills in team management, and excellent client relationship abilities. This role includes managing compliance with audit regulations and implementing efficiency improvements. Join us to help drive sustainable practices in the community.

Qualifications

• Proven leadership experience in a security cash-in-transit or similar secure logistics environment.
• Strong team-management skills with the ability to motivate and develop teams.
• Excellent client-relationship management and proactive client service skills.

Responsibilities

• Manage, motivate and develop a team of Cash Collection Officers and the Senior Vault Officer.
• Act as the main client contact, maintaining strong relationships.
• Ensure all cash collection and vault processes comply with regulations.

Skills

Leadership experience in cash-in-transit logistics

Team management skills

Client relationship management

Compliance with audit and regulatory requirements

Focus on efficiency and productivity

Job description

What we do is important – we keep Bristol and beyond clean and safe for residents, workers, visitors, and businesses. Our work supports Bristol’s sustainability targets and delivers a social value impact worth more than £30 million every year. We want people who share our values and want to drive our business forward.

Purpose of the role

The CViT Team Leader for Cash Collection will provide overall leadership and operational oversight for both the Collections and Vault functions, working closely with the Senior Vault Officer to ensure secure, compliant and efficient operations across all service areas. The role is responsible for leading a team of collection officers and the Senior Vault Officer to deliver high‑quality, reliable and secure cash‑collection/delivery and valuables‑in‑transit services in line with SLAs and regulatory requirements.

Key Responsibilities

• Team Leadership and Management
  • Manage, motivate and develop a team of Cash Collection Officers and the Senior Vault Officer.
  • Conduct regular briefings, training and performance reviews.
  • Address staffing issues promptly – including absences and performance concerns.
• Client Relationship Management
  Plaint>Act as the main client contact, maintaining strong relationships and ensuring satisfaction.
• Respond proactively to queries, concerns or service requests and escalay any major issues to senior management.
• Monitor client requirements to keep service aligned with contract expectations and SLAs.

Dex>

Audit and Regulatory Compliance

• Ensure all cash collection and vault processes comply with internal and external regulations (e.g. BS7858, security protocols).
• Conduct regular audits of vehicles, cash handling, the vault and team operations.
• Maintain accurate records of discrepancies and audits to support transparency.

Operational Efficiency and Productivity

• Implement processes to improve efficiency, optimise daily schedules and routes.
• Monitor performance metrics to exceed SLAs and productivity targets.
• Identify and implement improvements to workflows, resource allocation and systems.

Announcements Service Level Agreements (SLAs)

• Own the achievement of agreed SLAs for cash collections.
• Run root‑cause analysis on delays or failures and implement corrective actions.

Vehicle Management

• Maintain the fleet to high standards, including servicing, inspections and repairs.
• Monitor vehicle usage, charge rates and safety checks.
• Report vehicle incidents to senior management.

Collaboration with Senior Management

• Align operational goals with company strategy.
• Provide regular performance, SLA and operational reports.
• Contribute to planning and decision‑making with actionable insights.

Essential Requirements for the Role

• Proven leadership experience in a security cash‑in‑transit or similar secure logistics environment.
• Strong team‑management skills with the ability to motivate and develop teams.
• Excellent client‑relationship management and proactive client service skills.
• Experience managing compliance with audit and regulatory requirements.
• Focus on efficiency, productivity and operational targets.
• Solid understanding of vehicle management and logistics dental veg.