Customer/Telesale Account Manager

CTS Dental Supplies ltd; Redhill; On-site; GBP 25,000 - 38,000; Full time

Job summary

CTS Dental Supplies is seeking a confident Customer Account Manager to join our office-based team in Redhill, Surrey. You will manage a portfolio of dental practice customers, build relationships via phone and email, and help customers maximise the value of CTS products.

Ideal candidates will have telesales or account management experience, excellent communication, and a proactive attitude, with confidence in meeting KPIs and targets. Full product training provided in a supportive environment.

Qualifications

• Excellent communication and relationship-building skills.
• Experience in telesales, account management, customer service or sales.
• Ability to influence and build trust with customers.
• Self-motivated with a positive, proactive attitude.

Responsibilities

• Managing and developing a portfolio of customer accounts.
• Building strong relationships through regular telephone and email contact.
• Understanding customer needs and recommending suitable products and solutions.
• Identifying opportunities to increase sales through upselling and cross-selling.
• Delivering an outstanding customer experience on every interaction.
• Working towards individual and team sales targets.
• Following up quotations, promotions and customer enquiries.
• Maintaining accurate customer information within our CRM system.
• Working closely with colleagues across Sales, Purchasing, Accounts and Customer Service to support customer needs.

Skills

Excellent communication

Relationship-building

Telesales / Account management

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

At CTS Dental Supplies, we've been supporting dental professionals across the UK for over 50 years. We supply a wide range of oral hygiene, preventative care, whitening and infection control products, helping dental practices provide the best possible care for their patients.

We're now looking for a confident, enthusiastic and customer-focused Customer Account Manager to join our team.

This is a relationship-driven role where you'll be speaking with existing customers, developing strong partnerships, identifying opportunities to grow accounts, and helping customers get the most from working with CTS.

If you enjoy talking to people, building rapport, and working towards targets in a supportive team environment, we'd love to hear from you.

What You'll Be Doing

• Managing and developing a portfolio of customer accounts.
• Building strong relationships through regular telephone and email contact.
• Understanding customer needs and recommending suitable products and solutions.
• Identifying opportunities to increase sales through upselling and cross-selling.
• Delivering an outstanding customer experience on every interaction.
• Working towards individual and team sales targets.
• Following up quotations, promotions and customer enquiries.
• Maintaining accurate customer information within our CRM system.
• Working closely with colleagues across Sales, Purchasing, Accounts and Customer Service to support customer needs.

What We're Looking For

• Excellent communication and relationship-building skills
• A confident and professional telephone manner
• Experience in telesales, account management, customer service or sales
• Ability to influence and build trust with customers
• Self-motivated with a positive, proactive attitude
• Comfortable working towards targets and KPIs
• Strong organisation and time-management skills
• Good IT skills, including Microsoft Office and CRM systems
• A genuine passion for delivering exceptional customer service

What Success Looks Like

Our most successful Account Managers:

• Build genuine relationships rather than simply taking orders.
• Are proactive in contacting customers and creating opportunities.
• Enjoy speaking with people and helping customers succeed.
• Consistently work towards and achieve sales targets.
• Take ownership of customer enquiries and follow them through to completion.
• Communicate confidently with customers and colleagues alike.
• Bring energy, enthusiasm and a positive attitude every day.

Why Join CTS?

• Established and respected business with over 50 years of success.
• Friendly and supportive office environment.
• Opportunity to make a real impact on customer growth and retention.
• Full product training provided.
• Be part of a team that genuinely values relationships, service and customer success.

Location

This is an office-based role with flexible working schedule ( hours/Days) in Redhill, Surrey. Applicants must be able to commute reliably to the office. Only candidates who can regularly attend the workplace will be considered.