Customer Account Manager

Pertemps; Burgess Hill; On-site; GBP 30,000 - 33,000; Full time

Job summary

Pertemps in Burgess Hill is seeking a Customer Account Manager to take ownership of existing customer relationships, delivering excellent service and driving opportunities within accounts. This relationship-led role involves regular contact by phone, email and on-site visits to ensure contracts are reviewed and actions completed.

The ideal candidate is proactive, highly organised and confident speaking with customers at all levels.

Qualifications

• Previous experience in account management or a similar customer-focused role.
• Confident picking up the phone and speaking with customers at all levels.
• Strong communication and relationship-building skills.
• Excellent organisation, attention to detail and follow-through.
• Commercially minded, with the confidence to identify opportunities within existing accounts.
• Good IT skills and comfortable learning new systems.
• Confident meeting customers face-to-face and building relationships.
• Full UK driving licence and willingness to travel to customer sites.

Responsibilities

• Managing a portfolio of existing customer accounts and becoming their key point of contact
• Building strong relationships via phone, email and regular face-to-face customer visits
• Carrying out customer and contract reviews, ensuring actions are followed through
• Proactively following up outstanding quotes, repairs and customer queries
• Taking ownership of customer issues and seeing them through to resolution
• Working closely with engineers and internal teams to ensure customers receive the right level of service
• Identifying additional requirements and opportunities to develop existing accounts
• Keeping customer records and activity up to date across CRM, JobLogic and internal systems
• Helping customers understand the value of their existing service and wider solutions available

Skills

Account management experience

Strong communication

Relationship-building

Organisation & follow-through

Willingness to travel

Job description

Are you naturally good with people, organised and someone who likes to get things done?

We’re working with a growing business who are looking for a Customer Account Manager to take ownership of their existing customer relationships. This is a relationship-led role, focused on delivering great customer service, keeping on top of actions and identifying opportunities to develop existing accounts.

The Role:

• Managing a portfolio of existing customer accounts and becoming their key point of contact
• Building strong relationships via phone, email and regular face-to-face customer visits
• Carrying out customer and contract reviews, ensuring actions are followed through
• Proactively following up outstanding quotes, repairs and customer queries
• Taking ownership of customer issues and seeing them through to resolution
• Working closely with engineers and internal teams to ensure customers receive the right level of service
• Identifying additional requirements and opportunities to develop existing accounts
• Keeping customer records and activity up to date across CRM, JobLogic and internal systems
• Helping customers understand the value of their existing service and wider solutions available

The Person:

We’re looking for someone who is proactive, organised and genuinely enjoys building customer relationships.

• Previous experience in account management or a similar customer-focused role
• Confident picking up the phone and speaking with customers at all levels
• Strong communication and relationship-building skills
• Excellent organisation, attention to detail and follow-through
• A natural problem-solver who takes ownership rather than passing issues on
• Commercially minded, with the confidence to identify opportunities within existing accounts
• Good IT skills and comfortable learning new systems
• Confident meeting customers face-to-face and building relationships
• Full UK driving licence and willingness to travel to customer sites
• Happy to learn about the specialist products and services the business provides

The Package:

• £30,000 - £33,000pa basic salary + bonus
• Monday to Friday, 7.30am–4.30pm
• Burgess Hill
• Predominantly office-based with occasional customer visits
• Opportunity to join a growing business with scope to develop

If you’re a proactive, customer-focused person who enjoys building relationships and getting things done, this could be a great opportunity to join a growing business where you can really make the role your own.