Customer Service Executive

UBT; Croydon; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Performance bonus

Career progression

Supportive culture

Training & development

Nest pension

20 days annual leave + bank holidays

Job summary

UBT in Croydon is seeking a Customer Service & Order Processing Executive to deliver first-class service from order placement through delivery. You will manage orders by phone, email, and website, coordinate deliveries, and maintain accurate CRM records.

The role offers office-based hours, a salary up to £30,000 with up to 20% KPI bonus, and clear progression paths within a supportive, customer-focused team.

Qualifications

• Previous experience in customer service, order processing, sales support, or administration.
• Excellent communication and telephone skills.
• Strong attention to detail and a high level of accuracy.
• Confidence using CRM, order processing, or business systems.
• The ability to multitask and prioritise effectively in a fast-paced environment.
• A proactive, adaptable, and customer-focused approach.
• A positive attitude and willingness to learn and develop.

Responsibilities

• Process customer orders received via telephone, email, website, CRM systems, and other communication channels.
• Manage customer enquiries relating to orders, product availability, deliveries, and account information.
• Ensure order accuracy and maintain high service standards throughout the customer journey.
• Coordinate deliveries using both third-party carriers and internal delivery resources.
• Proactively contact customers to confirm delivery schedules and provide updates where required.
• Maintain accurate CRM records and capture valuable customer insights.
• Identify upselling and cross-selling opportunities during customer interactions to support business growth.
• Work collaboratively with colleagues to ensure orders are dispatched efficiently and customer expectations are exceeded.

Skills

Customer service

Order processing

CRM

Attention to detail

Multitasking

Communication skills

Tools

CRM software

Job description

Customer Service & Order Processing Executive - Dental Supplies

Customer Service & Order Processing Executive - Dental Supplies

Location: Croydon, Surrey (Office Based)

Salary: Up to £30,000 + Up to 20% KPI Bonus

Hours: Monday to Friday, 8:00am - 5:00pm (flexibility available where required)

Are you someone who takes pride in delivering exceptional customer service while keeping processes accurate and efficient? Do you enjoy being the person customers rely on to solve problems, coordinate deliveries, and make their experience seamless?

If this sounds like you, a leading supplier within the specialist healthcare sector is looking for a Customer Service & Order Processing Executive to join their growing team.

About The Company

Our client is a well-established and highly respected business serving a specialist healthcare market across the UK. With a collaborative, people-first culture and a strong reputation for reliability, they combine the agility of a close-knit team with ambitious plans for future growth. Employees are valued for their contribution, supported in their development, and encouraged to build long-term careers within the business.

What's the role about?

As a Customer Service & Order Processing Executive, you'll play a vital role in ensuring customers receive a first-class experience from order placement through to delivery.

Key responsibilities

• Process customer orders received via telephone, email, website, CRM systems, and other communication channels
• Manage customer enquiries relating to orders, product availability, deliveries, and account information
• Ensure order accuracy and maintain high service standards throughout the customer journey
• Coordinate deliveries using both third-party carriers and internal delivery resources
• Proactively contact customers to confirm delivery schedules and provide updates where required
• Maintain accurate CRM records and capture valuable customer insights
• Identify upselling and cross-selling opportunities during customer interactions to support business growth
• Work collaboratively with colleagues to ensure orders are dispatched efficiently and customer expectations are exceeded

Requirements

We're looking for someone who brings enthusiasm, positivity, and a genuine passion for customer service.

You'll ideally have:

• Previous experience in customer service, order processing, sales support, or administration
• Excellent communication and telephone skills
• Strong attention to detail and a high level of accuracy
• Confidence using CRM, order processing, or business systems
• The ability to multitask and prioritise effectively in a fast-paced environment
• A proactive, adaptable, and customer-focused approach
• A positive attitude and willingness to learn and develop

Benefits

What's in it for you?

• Performance Rewards - Earn up to 20% bonus linked to KPI achievement
• Career Progression - Clear pathways into senior customer service, team leadership, sales, or business development roles
• Supportive Culture - Join a friendly, collaborative business where contribution is recognised and valued
• Training & Development - Comprehensive product training and ongoing support to help you succeed
• Great Benefits - NEST pension, 20 days annual leave plus bank holidays, with additional holiday entitlement after one year's service