Customer Account Manager

2020 Innovation; Coleshill CP; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Uncapped commission

25 days annual leave + bank holidays +

Wellness & social benefits

Hybrid working

Life assurance

Job summary

2020 Innovation is hiring a Customer Account Manager to own a portfolio of members, nurture trusted relationships and drive renewals. You will uncover opportunities to grow revenue through cross-selling and upselling, while working closely with colleagues to ensure a seamless customer experience.

The role focuses on maintaining strong CRM activity, achieving high renewal rates, and delivering value to customers in a fast-growing business with uncapped commission and hybrid working.

Qualifications

• 3+ years’ experience in a similar sales and customer relationship role, preferably B2B.
• Experience in maintaining high retention rates.
• Experience in building excellent customer relationships.
• Strong communication skills and ability to build rapport and maintain relationships with clients.
• Ability to cross-sell/ upsell.
• Excellent analytical skills.
• Strong organisational and multi-tasking skills.
• Excellent attention to detail and organisation.
• Experience in using CRM systems.

Responsibilities

• Take ownership of your own portfolio of members, developing trusted relationships and driving renewals.
• Identify opportunities to grow revenue through cross-selling and upselling.
• Collaborate with colleagues across the business to ensure a smooth customer experience.
• Maintain accurate and well‑maintained CRM activity.
• Aim for high renewal rates and strong portfolio growth.

Skills

Relationship building

CRM systems

Communication

Cross-selling

Analytical skills

Organization

Attention to detail

B2B sales

Tools

CRM software

Job description

We have an exciting opportunity to join our Sales team as a Customer Account Manager, where you’ll take ownership of your own portfolio of members. You’ll build strong relationships, support renewals and identify opportunities for cross-selling and upselling as we continue our rapid growth.

This is a great opportunity for an ambitious, relationship‑focused sales professional who enjoys taking ownership of their accounts, building trusted partnerships and turning customer relationships into commercial success.

With a growing customer base, an expanding range of services and uncapped commission, you’ll have real scope to grow your portfolio, increase your earnings and play an important role in our continued success.

Company Description

We are proudly working with over 1,700 firms with technical training, practical tax support, practice management, marketing content and much more. We help firms grow their client base, advise their clients, expand their service offerings and prosper in the changing environment.

You will be joining 20:20 Innovation at an exciting time of rapid growth in both our core membership offering and expanding additional services. 20:20 Innovation is a friendly place to work with a great team culture. The team have recently crystallised the core values which make us tick. These are:

• Trust and Collaboration
• Agility and Innovation
• Integrity
• Inspiring Community

Role Description

As a Customer Account Manager, you’ll take ownership of your own portfolio of members, developing trusted relationships, driving renewals and uncovering opportunities to grow revenue through cross‑selling and upselling.

You’ll work closely with colleagues across the business to ensure a smooth and positive customer experience, while acting as a reliable and proactive point of contact for your customers.

Success in this role looks like strong customer engagement, high renewal rates, accurate and well‑maintained CRM activity, and a portfolio of customers who value the relationship you have built with them.

Knowledge, Skills & Qualifications

• 3+ years’ experience in a similar sales and customer relationship role, preferably B2B
• Experience in maintaining high retention rates
• Experience in building excellent customer relationships
• Strong communication skills and ability to build rapport and maintain relationships with clients
• Ability to cross-sell/ upsell
• Excellent analytical skills
• Strong organisational and multi-tasking skills
• Excellent attention to detail and organisational skills
• Experience in using CRM systems

What do we offer?

• Uncapped commission
• 25 days annual leave plus bank holidays with an additional 3 days given by the Company usually for a Christmas closure
• Wellness and social benefits including Cashplan, Employee Assistance Programme, Team Volunteering Day and Away Day
• Option to buy or sell annual leave
• Access to employee discounts, vouchers and cashback
• Hybrid working (Tue‑Thurs in office, Mon & Fri - wfh)
• 3 x basic salary life assurance

We’re looking to move quickly on this hire and hope to bring the right person on board soon. Our selection process includes three steps, with the final stage ideally taking place in person at our Marston Green office (close to Birmingham International), so you can meet the team in person.