Customer Account Manager

Pertemps Black Country Perms; West Midlands; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

On-site parking

Private medical care

Career development

23 days' holiday

Bank holidays

Job summary

Pertemps Black Country Perms is seeking a dedicated Customer Account Manager to oversee a portfolio of customer accounts from our Wednesbury base in the West Midlands. You will ensure accurate invoicing and account administration while maintaining strong customer relationships and supporting sales, accounts and operations teams.

The role suits candidates with accounts, finance administration or customer account experience who can manage multiple accounts, handle queries, and contribute to a

Qualifications

• Good understanding of accounts administration and invoicing processes.
• Strong attention to detail and a methodical approach to your work.
• Excellent communication and customer service skills.
• Confidence dealing with customers and resolving account queries.
• Good organisational skills and the ability to manage multiple accounts and priorities.
• Good IT skills and experience using Microsoft Office.
• Previous experience using an accounting, ERP or CRM system would be advantageous.

Responsibilities

• Manage and maintain a portfolio of customer accounts.
• Develop and maintain strong, professional relationships with customers.
• Process customer orders, invoices and related account documentation.
• Monitor outstanding payments and provide support with credit control activities.
• Respond to customer queries relating to accounts, invoices and payments.
• Ensure customer and account records are accurate and kept up to date.
• Liaise with customers and internal departments to resolve queries efficiently.
• Work closely with the Sales, Accounts and Operations teams to ensure a smooth customer journey.
• Assist with resolving account discrepancies and customer issues.
• Provide general accounts administration and office support as required.
• Ensure all account information and documentation is maintained accurately and efficiently.

Skills

Accounts administration

Invoicing

Customer service

Communication

Organisation

IT skills

Microsoft Office

ERP/CRM systems

Tools

CRM systems

ERP systems

Accounting software

Job description

We are recruiting a Customer Account Manager to join a well-established and successful company based in Wednesbury, with over 40 years of experience within their industry.

The business works closely with its customers to help them build, expand and maintain their operations, providing tailored, future-focused solutions to meet their requirements.

This is an excellent opportunity for an experienced accounts, finance administration or customer account professional to join an established team. The role will involve managing a portfolio of customer accounts, ensuring accurate invoicing and account administration, maintaining strong customer relationships and supporting the wider sales, accounts and operations functions.

Key Responsibilities

• Manage and maintain a portfolio of customer accounts.
• Develop and maintain strong, professional relationships with customers.
• Process customer orders, invoices and related account documentation.
• Monitor outstanding payments and provide support with credit control activities.
• Respond to customer queries relating to accounts, invoices and payments.
• Ensure customer and account records are accurate and kept up to date.
• Liaise with customers and internal departments to resolve queries efficiently.
• Work closely with the Sales, Accounts and Operations teams to ensure a smooth customer journey.
• Assist with resolving account discrepancies and customer issues.
• Provide general accounts administration and office support as required.
• Ensure all account information and documentation is maintained accurately and efficiently.

About You

The successful candidate will ideally have previous experience within an accounts, finance administration, sales administration or customer account management role.

• Good understanding of accounts administration and invoicing processes.
• Strong attention to detail and a methodical approach to your work.
• Excellent communication and customer service skills.
• Confidence dealing with customers and resolving account queries.
• Good organisational skills and the ability to manage multiple accounts and priorities.
• Good IT skills and experience using Microsoft Office.
• Previous experience using an accounting, ERP or CRM system would be advantageous.

What the Company Offers

• 28,078.44 basic salary
• 40-hour working week
• 23 days' holiday + bank holidays
• Holiday entitlement increases by 1 day per year, up to a maximum of 25 days + bank holidays
• Pension scheme
• On-site parking
• Discounted self-funded private medical care
• Established company with over 40 years' experience
• Opportunity for career development within a successful and established business