Service Engineer - Security

Johnson Controls; Sunbury-on-Thames; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Pension matching up to 7%

Overtime

Company uniform & PPE

25 days holiday

Job summary

Johnson Controls is seeking a Service Engineer to service Security Systems such as intruder alarms, CCTV and access control in the residential market across a UK region. You will deliver high‑quality customer service, diagnose faults, and fix issues proactively in a fast paced environment.

The role emphasises safety, professional appearance, and flexible reporting. A time‑served engineer with customer‑facing experience will thrive in this market‑leading team offering clear career progression.

Qualifications

• Experience within Fire & Security industry.
• Able to lift and climb ladders.
• Previous customer-facing experience.
• Current relevant qualifications (e.g. 18th edition/NVQ/City & Guilds/BTEC).

Responsibilities

• Provide excellent customer service to exceed expectations of internal and external customers.
• Service the appropriate devices safely and responsibly.
• Manage time efficiently and prioritise jobs.
• Complete engineer work reports and certificates/BSIA checks as appropriate.

Skills

Fire & Security experience

Ladder climbing

Customer-facing

Education

Industry qualifications

Job description

Service Engineer - Security

What can Johnson Controls do for you?

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that's safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

What you will do

Our Service Engineers are involved in servicing Security Systems i.e. Intruder Alarms, CCTV & Access Control Systems within the residential market. The successful engineer will service Security Systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team, focusing on a geographical region to cover the Central London area - due to the area of this position, this role will be a "Walker" role and therefore a driving license is not required. We offer our engineers the opportunity to work for a market leading brand, ADT Fire & Security with incomparable career opportunities.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.
• Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.

What we look for

Essential

• Experience within Fire & Security industry
• Ability to lift and climb ladders
• Had or have previous experience working in a customer facing environment

Preferred

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:

• Competitive basic salary with excellent additional earnings potential
• Optional Overtime
• Sales referral incentive scheme
• Pension - we match up to 7%
• 25 days holiday plus bank holidays
• Company uniform, all PPE, tools and ongoing training provided
• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities - newly introduced Engineering career ladder 2022
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000
• Rewards & recognition programme