Customer Tech Support & Configuration Specialist

Energy Jobline CVL; Telford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Generous holiday allowance

Company pension scheme

Ongoing training and development

Clear progression pathways

Supportive team environment

Flexible working arrangements (where/“

Job summary

Energy Jobline CVL is seeking a Customer Technical Helpdesk Advisor to provide high-quality technical support to customers, installers, partners and internal stakeholders.

You will diagnose and resolve hardware, software and connectivity issues, assist with configuration and commissioning, and maintain detailed records of interactions and solutions while collaborating with Product and Engineering to improve solutions.

Qualifications

• Experience in a technical support or helpdesk environment.
• Ability to explain technical concepts to non-technical users.
• Strong written and verbal communication skills.

Responsibilities

• Provide technical support to customers, partners and internal stakeholders via phone, email and support tickets.
• Diagnose hardware, software and connectivity issues in a timely and professional manner.
• Support configuration, setup and commissioning of products and systems.
• Investigate faults, identify root causes and recommend appropriate solutions.
• Escalate complex technical issues to specialist teams where necessary.
• Maintain accurate and detailed records of customer interactions, investigations and resolutions.
• Prioritise and manage multiple support cases while meeting service standards.
• Collaborate with Product and Engineering to resolve customer issues.
• Test and validate solutions before communicating recommendations to customers.
• Create and maintain technical documentation and troubleshooting guides.

Skills

Troubleshooting

Communication skills

Customer service

Time management

Teamwork

Independent worker

Tools

Microsoft Office

Job description

Energy Jobline CVL is seeking a Customer Technical Helpdesk Advisor to provide high-quality technical support to customers, installers, partners and internal stakeholders.

You will diagnose and resolve hardware, software and connectivity issues, assist with configuration and commissioning, and maintain detailed records of interactions and solutions while collaborating with Product and Engineering to improve solutions.