HVAC Technical Support Engineer | Field & Workshop

Carrier; Stockport; On-site; GBP 25,000 - 49,000; Full time

Benefits offered by this job

Short-term cash incentives

Competitive total rewards package

Well-being programs

Job summary

Carrier Global Corporation is seeking a Technical Support Advisor based in Stockport to deliver high-quality technical assistance to installers, dealers, and internal stakeholders. The role combines office-based support with occasional on-site visits, workshop work, and participation in training and events.

You will manage the technical support inbox, investigate issues, produce reports, and collaborate with Service, Sales, Training and Product Management to provide effective customer solutions

Qualifications

• Experience in a technical support, service engineering, or HVAC-related role.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical support to installers, dealers, and customers via telephone and email.
• Manage the Technical Support inbox, ensuring enquiries are responded to accurately and within agreed service levels.
• Investigate technical issues and produce detailed technical reports and recommendations.
• Carry out customer site visits to provide on-site technical support and resolve product-related issues.
• Prepare documentation and paperwork required for invoicing site visits.
• Perform hands-on technical work within the workshop, including product inspections, testing, and fault diagnosis when required.
• Participate in the Technical Support on-call phone rota to provide out-of-hours assistance as required.
• Support the preparation and delivery of PP Technical Training sessions.
• Assist with the setup, maintenance, and operation of technical display equipment for exhibitions, demonstrations, and customer events.
• Maintain accurate technical records and contribute to the continuous improvement of technical support processes.
• Work collaboratively with internal departments, including Service, Sales, Training, and Product Management, to deliver effective customer solutions.
• Ensure all work is carried out in accordance with company policies, quality standards, and health and safety requirements.

Skills

Technical support

Fault diagnosis

Customer service

Multitasking

Documentation

Microsoft Office

Driving licence

Team collaboration

Job description

Carrier Global Corporation is seeking a Technical Support Advisor based in Stockport to deliver high-quality technical assistance to installers, dealers, and internal stakeholders. The role combines office-based support with occasional on-site visits, workshop work, and participation in training and events.

You will manage the technical support inbox, investigate issues, produce reports, and collaborate with Service, Sales, Training and Product Management to provide effective customer solutions