TECHNICAL SERVICE SPECIALIST

VDA Group Spa; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Flexible working hours

International environment

Job summary

VDA Group Spa in Watford, UK, seeks a Technical Service Specialist to support customers, partners and installers with hardware, software, connectivity and configuration issues. You will diagnose, troubleshoot and resolve technical challenges while working closely with internal teams to improve products and support processes.

The role offers full-time hours in Watford with a salary in a £28,000–£35,000 gross per year range, depending on experience and skills.

Qualifications

• Technical diploma or degree in Electronics, Electrical Engineering, Computer Science, Telecommunications, Automation or a related technical field.
• Previous experience in technical support, system support, field service or a similar technical role.
• Good understanding of hardware, software, connectivity and system troubleshooting.
• Familiarity with system configuration, remote testing and commissioning activities.
• Ability to manage multiple technical requests, priorities and escalation processes.
• Working knowledge of Microsoft Office Suite and CRM/ticketing systems.

Responsibilities

• Providing first-level technical support via phone, email and remote support tools.
• Diagnosing and troubleshooting hardware, software, connectivity and system-related issues.
• Performing initial technical assessments and identifying appropriate corrective actions.
• Supporting remote system configuration, commissioning, testing and start-up activities.
• Verifying system parameters, connectivity and operating status.
• Managing technical support tickets from initial request through resolution or escalation.
• Maintaining accurate technical documentation, service records and knowledge-base content.
• Reporting recurring technical issues and product feedback, contributing to the continuous improvement of products and support processes.

Skills

Technical support

Troubleshooting

Customer-oriented

Communication

Prioritization

Collaboration

Problem solving

Education

Electronics

Electrical Engineering

Computer Science

Telecommunications

Automation

Tools

Microsoft Office

CRM/Ticketing systems

Job description

TECHNICAL SERVICE SPECIALIST | Location: Watford, UK

We are looking for a Technical Service Specialist with a strong customer-oriented approach and solid technical troubleshooting skills, capable of supporting customers, partners and installers in the diagnosis and resolution of hardware, software, connectivity and configuration issues.

Working closely with customers and internal technical teams, you will be responsible for:

• Providing first-level technical support via phone, email and remote support tools
• Diagnosing and troubleshooting hardware, software, connectivity and system-related issues
• Performing initial technical assessments and identifying appropriate corrective actions
• Supporting remote system configuration, commissioning, testing and start-up activities
• Verifying system parameters, connectivity and operating status
• Managing technical support tickets from initial request through resolution or escalation
• Maintaining accurate technical documentation, service records and knowledge-base content
• Reporting recurring technical issues and product feedback, contributing to the continuous improvement of products and support processes

Requirements

• Technical diploma or degree in Electronics, Electrical Engineering, Computer Science, Telecommunications, Automation or a related technical field
• Previous experience in technical support, system support, field service or a similar technical role
• Good understanding of hardware, software, connectivity and system troubleshooting
• Familiarity with system configuration, remote testing and commissioning activities
• Ability to manage multiple technical requests, priorities and escalation processes
• Working knowledge of Microsoft Office Suite and CRM/ticketing systems

Completing the profile

• Structured and methodical approach to problem solving
• Strong attention to detail and accuracy
• Customer-oriented mindset
• Good communication skills
• Ability to manage priorities effectively
• Collaborative approach and willingness to work across different technical functions
• Continuous improvement mindset

Working hours: Full-time, with flexible working hours in line with operational and customer needs

Work location: Watford, UK

The salary range for this role is £28,000–£35,000 gross per year, depending on experience, seniority and skills. A higher package may be considered for particularly strong profiles, subject to internal approval.

If you are passionate about technology, troubleshooting and customer support and want to work in an international environment where you can develop in-depth technical expertise, we look forward to hearing from you.