Technical Support Specialist – Smart Home & Energy

myenergi Ltd; United Kingdom; Remote; EUR 26,000 - 36,000; Full time

Job summary

myenergi Ltd in Ireland is seeking a proactive Technical Support Assistant to deliver first-class telephone, email and ticket support for customers, installers and partners.

You will troubleshoot product issues across zappi, eddi, libbi, glo and the app, log cases accurately, and contribute to knowledge base improvements.

This role offers ongoing training and the chance to help improve customer service and install support processes.

Qualifications

• Previous customer service experience (any sector).
• Telephone experience preferable.
• Good problem-solving skills with strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to build rapport quickly with customers across platforms.
• Strong listening skills and ability to respond empathetically.

Responsibilities

• Be the first point of contact for customers, installers and partners via telephone, email and Zendesk.
• Diagnose and resolve technical issues relating to Myenergi products.
• Guide customers through troubleshooting in a clear, logical manner.
• Log and manage support requests accurately in the ticket system.
• Maintain outstanding customer experience with every interaction.
• Escalate complex issues to senior colleagues when required.

Skills

Customer service

Telephone experience

Problem solving

Attention to detail

Communication skills

Job description

myenergi Ltd in Ireland is seeking a proactive Technical Support Assistant to deliver first-class telephone, email and ticket support for customers, installers and partners.

You will troubleshoot product issues across zappi, eddi, libbi, glo and the app, log cases accurately, and contribute to knowledge base improvements.

This role offers ongoing training and the chance to help improve customer service and install support processes.