Customer Team Member

TN United Kingdom; Burton-on-Trent; On-site; GBP 20,000 - 26,000; Full time

Job summary

Ein etabliertes Unternehmen sucht engagierte Kunden-Teammitglieder, die Teil eines freundlichen Teams werden möchten. In dieser abwechslungsreichen Rolle bieten Sie hervorragenden Kundenservice, unterstützen Ihre Kollegen und tragen zur Sicherheit des Ladens bei. Mit umfangreichen Schulungen und attraktiven Vorteilen, einschließlich eines großzügigen Urlaubsanspruchs und einer betrieblichen Altersvorsorge, ist dies eine großartige Gelegenheit, in einem dynamischen Umfeld zu arbeiten. Wenn Sie Freude daran haben, Menschen zu helfen und Teil einer Gemeinschaft zu sein, dann ist diese Position genau das Richtige für Sie.

Benefits

30% Rabatt auf Co-op Produkte

10% Arbeitgeberbeiträge zur Altersvorsorge

Wagestream - Geldmanagement-App

31 Tage Urlaub

Virtuelle Gesundheitsdienste

24/7 Mitarbeiterunterstützungsdienst

YuLife - App für gesundes Verhalten

Vollständige, bezahlte Schulung

Rotas drei Wochen im Voraus

Fahrrad-Leasing-Programm

Qualifications

• Echtes Interesse an den Bedürfnissen von Kunden und Mitgliedern.
• Ausgezeichnete zwischenmenschliche Fähigkeiten zur Beziehungspflege.

Responsibilities

• Freundlichen und aufmerksamen Service bieten, um Kunden zu helfen.
• Regale auffüllen und sicherstellen, dass der Laden sicher und legal ist.

Skills

Kundenservice

Teamarbeit

Flexibilität

Problemlösungsfähigkeiten

Job description

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Working pattern: Varied shifts including afternoons, late evenings (store closing), and weekends, to be discussed at interview. Role will also include working in our in-store bakery.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing tasks like re-stocking shelves and cleaning spillages.

At Co-op, we do things a different way. For over 175 years, we’ve focused on making things fairer for our members and communities, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, along with policies to help through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service, putting customers first: responding to queries, championing Co-op products and Membership, working in our in-store bakery, and delivering a great shopping experience.
2. Support your store colleagues to solve problems for customers and members, making everyone's day better.
3. Ensure the store is safe and legal: keep shelves stocked, verify prices, dates, and temperatures.
4. Help introduce new products and services, sharing experiences with colleagues to facilitate learning.
5. Support your local community by participating in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem-solving.
• The flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife – an app rewarding healthy behaviour with discounts and vouchers.
• Full, paid training and support for your personal development and career progression.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments, where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria. When you apply, we’ll ask if you’d like to be considered under this scheme and if you need any adjustments to participate in the process.