Customer Team Member

The Co-operative Group; Nottingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking enthusiastic Customer Team Members to join their friendly team. This role involves providing excellent service, assisting customers with their needs, and ensuring a welcoming shopping experience. With a focus on community engagement and employee wellbeing, the company offers a range of benefits including a pension scheme, generous holiday allowance, and virtual healthcare services. This is an exciting opportunity for individuals who thrive in a dynamic environment and are passionate about customer service.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Wagestream app for pay access

31 days of holiday (pro-rata)

Virtual healthcare services

24/7 employee assistance service

Paid training

Cycle-to-work scheme

Qualifications

• A genuine care for customers and members’ needs.
• Excellent people skills for building positive relationships.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Ensure store safety and compliance by stocking shelves.

Skills

Customer Service

Problem Solving

Flexibility

Communication

Job description

Customer Team Member

Location: The Ropewalk, Southwell, Nottingham, NG25 0AL

Pay: £12.30 per hour

Contract: 12 hours per week + regular overtime, permanent, part-time

Working pattern: varied shifts including afternoons, late evenings (store closing), and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. You’ll provide great service at the tills and on the shop floor, and perform tasks like re-stocking shelves and cleaning spillages.

At Co-op, we focus on fairness for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies for life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

• Provide friendly and thoughtful service, responding to queries, promoting Co-op products and Membership, and delivering a great shopping experience
• Support your colleagues to solve problems for customers and members
• Ensure store safety and compliance by stocking shelves, checking prices, dates, and temperatures
• Assist with introducing new products and services, sharing experiences with colleagues
• Engage with the local community through activities and events

This job would suit people who have

• A genuine care for customers and members’ needs
• Excellent people skills for building positive relationships
• A positive attitude towards change and problem-solving
• Flexibility to work various shifts

Why Co-op?

• 30% discount on all Co-op products and 10% on other brands
• A pension scheme with up to 10% employer contributions
• Wagestream app for accessing a portion of your pay as you earn
• 31 days of holiday, including bank holidays (pro-rata for part-time)
• Virtual healthcare services for you and your family
• 24/7 employee assistance service
• Paid training and support for career development
• Rotas shared three weeks in advance via your phone
• Cycle-to-work scheme

Building an inclusive workplace

We welcome applications from everyone and aim to create inclusive environments where colleagues can thrive. We support reasonable adjustments for applicants with disabilities and participate in the Disability Confident scheme, offering interviews to qualified disabled candidates.

When applying, you’ll be asked if you'd like to be considered under the Disability Confident scheme. We’ll also inquire if you need any adjustments during the recruitment process. More information is available at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application, you’ll complete two online assessments (~20 minutes). We reserve the right to close the vacancy early.